Krystal Grimes
Montross
Summary
Dynamic leader with extensive experience in the food and beverage industry. Skilled in sales analysis and compliance enforcement, driving operational efficiency. Committed to fostering customer satisfaction and ensuring high service standards.
Overview
11
11
years of professional experience
Work History
General Manager
Bojangles' Famous Chicken 'n Biscuits
Fredericksburg
12.2024 - Current
- Streamlined daily operations to ensure efficient service delivery in fast-paced environment.
- Trained new staff on customer service and food safety protocols to enhance compliance.
- Oversaw inventory management and food ordering processes to maintain optimal stock levels.
- Created staff schedules and monitored payroll to adhere to budget constraints.
- Administered employee discipline through verbal and written warnings as needed.
- Established effective communication channels with staff members to facilitate smooth operations.
- Tracked monthly sales data to generate reports for strategic business development planning.
Food and Beverage Manager
Wawa
King George
12.2020 - 12.2024
- Oversaw daily food and beverage operations, ensuring exceptional service quality.
- Managed inventory levels and ordered supplies to enhance operational efficiency.
- Coordinated with vendors to maintain consistent product availability and quality.
- Provided training on sanitation techniques and safety protocols for staff.
- Monitored employee performance, offering constructive feedback during shift changes.
- Ensured customer satisfaction through proactive engagement and support.
- Analyzed daily sales reports to maximize profitability and identify trends.
- Ensured compliance with health regulations and company policies during food preparation.
General Manager
Applebees
Stafford
10.2014 - 03.2016
- Oversaw daily restaurant operations, maintaining high standards for food quality.
- Implemented inventory control systems to reduce waste and enhance supply management.
- Managed staff schedules to optimize labor efficiency and ensure adequate coverage.
- Trained employees on customer service best practices and operational procedures.
- Coordinated marketing initiatives to increase community engagement and brand awareness.
- Resolved customer complaints promptly while upholding service quality standards.
- Fostered a positive work environment that promoted teamwork and boosted employee morale.
- Managed all aspects of business operations including budgeting, staffing, scheduling, and sales.
Education
High School Diploma -
Northern Virginia Community College
Annandale, VA06-2003
Skills
- Inventory management
- Budget planning
- Employee training
- Sales analysis
- Compliance enforcement
- Customer relationship management
- Operational efficiency
- Problem solving
- Team building
- Effective communication
- Performance evaluation
- Time management
Timeline
General Manager
Bojangles' Famous Chicken 'n Biscuits
12.2024 - Current
Food and Beverage Manager
Wawa
12.2020 - 12.2024
General Manager
Applebees
10.2014 - 03.2016
High School Diploma -
Northern Virginia Community College
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