Krystal Matthews
Newport News
Summary
Elevating Walgreens' pharmacy operations through meticulous medication dispensing and inventory management, I demonstrated exceptional problem-solving skills and fostered team collaboration. My proficiency in HIPAA compliance and insurance billing streamlined processes, enhancing patient satisfaction and safety. Achieved a notable increase in efficiency, underscoring my commitment to excellence and continuous improvement in healthcare services.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
Walgreens
10.2014 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Utilized pharmacy management software to process prescriptions efficiently.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Streamlined drug distribution processes, reducing wait times for patients.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted in management of prescription deliveries, improving patient convenience.
- Developed patient education materials on medication management, contributing to community health awareness.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Manager
Walgreens
10.2005 - 10.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Utilized pharmacy management software to process prescriptions efficiently.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Streamlined drug distribution processes, reducing wait times for patients.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted in management of prescription deliveries, improving patient convenience.
- Developed patient education materials on medication management, contributing to community health awareness.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Diploma - Education
Phoebus Highschool
Hampton, VA06.2005
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Insurance verification
- Supply restocking
- Prescription filling
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Advanced math skills
- Manual and automated medication dispensing
- Compounding techniques
- Medication storage procedures
- Regulatory compliance
- Receiving incoming supplies
- Order verification
- Drug interaction awareness
- Secure storage of medications
- Updating medication histories
- Dosage form preparation
- Drug storage procedures
- Interpreting orders
- Aseptic techniques
- FDA drug safety guidelines
- Drug utilization review
- Staff development
- OTC recommendations
- Drug monitoring
- Intravenous admixture preparation
- Patient education and counseling
- New hire onboarding
- Record preparation
- Operations support
- Medication therapy management
- Drug classification
- Pharmacology
- Billing support
- Attendance oversight
- Insurance reconciliation
- Quality assurance and control
- Troubleshooting malfunctioning equipment
- Resolving customer issues
- Labeling prescriptions
- FDA and HIPAA compliance
- Pharmacy operations
- Proper labeling procedures
- Proper labeling
- Supporting pharmacy operations
- Ordering and stocking medications
- FDA compliance
- Point of sale systems proficiency
- Customer service
- Data entry
- Attention to detail
- HIPAA compliance
- Prioritization and organization
- Prescription filling and labeling
- Dispensing medications
- Cash register operations
- Team coordination
- Insurance processing
- Inventory tracking
- Certified pharmacy technician (cpht)
- Creative thinking
- Inventory management
- Analytical thinking
- Relationship building
- Patient profile setup
- Resolving complaints
- Medication storage and labeling
- Employee training
- Payment processing
- Prescription refill fulfillment
- Staff leadership
- Equipment cleaning and maintenance
- Medical insurance claims processing
- Certified pharmacy technician
- Confidentiality practices
- Insurance claim processing software
- Medication documentation
- Safe chemical handling
Timeline
Pharmacy Technician
Walgreens
10.2014 - Current
Manager
Walgreens
10.2005 - 10.2014
Diploma - Education
Phoebus Highschool
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