KRYSTAL KATORA DANIELS
Norfolk,VA
Summary
Dedicated Human Services professional with over 17 years of experience determining eligibility for SNAP, Medicaid, TANF, and other public assistance programs. Extensive experience conducting client interviews, assessing eligibility, interpreting complex policies, managing high-volume caseloads, and providing resource referrals. Highly proficient in VACMS, MMIS, SPIDER, and other state systems. Committed to delivering quality customer service while ensuring compliance with federal, state, and local regulations.
Overview
17
17
years of professional experience
Work History
Benefits Specialist II
City of Virginia Beach Department of Human Services
06.2023 - 11.2025
- Conducted comprehensive client interviews and assessments to determine eligibility for public assistance programs.
- Evaluated applications and supporting documentation for SNAP, Medicaid, and other benefit programs.
- Utilized VaCMS and related state systems to process applications, document case actions, and maintain accurate records.
- Managed a high-volume caseload while meeting timeliness and accuracy standards.
- Interpreted and applied complex federal, state, and local policies to eligibility determinations.
- Referred clients to public and private community resources to support self-sufficiency and overall well-being.
- Maintained compliance with policy updates and program changes.
Benefits Specialist II
City of Norfolk Department of Human Services
01.2016 - 05.2023
- Determined initial and ongoing eligibility for financial and medical assistance programs through interviews and case reviews.
- Processed applications, renewals, and case changes using VACMS and state eligibility systems.
- Verified income, resources, household composition, and other eligibility factors.
- Maintained large caseloads while ensuring accurate documentation and timely case actions.
- Explained program requirements, rights, responsibilities, and available services to applicants.
- Connected clients with community resources and support services.
Human Services Aide (Default Worker)
City of Norfolk Department of Human Services
11.2008 - 01.2016
- Reviewed applications and supporting documentation for completeness and accuracy.
- Maintained case records and entered data into agency systems.
- Processed transfer cases and provided coverage for assigned caseloads.
- Assisted with intake services and customer inquiries.
- Prepared correspondence, reports, and case-related documentation.
- Supported eligibility staff in maintaining efficient operations and quality service delivery.
Education
High School Diploma -
Booker T. Washington High School
Some College (No Degree) -
Bryant & Stratton College
Virginia Beach, VA01-2025
Skills
- Eligibility Determination
- SNAP
- Medicaid
- TANF Programs
- VACMS Administration
- MMIS
- SPIDER Systems
- Client Interviews
- Assessments
- Policy Interpretation
- Compliance
- Case Management
- Documentation Review
- Decision-Making
- Problem Solving
- Community Resource Referrals
- Customer Service Excellence
- Data Entry
- Records Management
- Quality Assurance
- Microsoft Office Suite
- Virginia Case Management System
- State Eligibility Systems
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Additional Qualifications
- More than 17 years of experience in Virginia public assistance programs
- Extensive experience determining eligibility for SNAP, Medicaid, and related assistance programs
- Strong understanding of policy interpretation and eligibility regulations
- Proven ability to manage large caseloads while maintaining accuracy and customer service standards
- Experienced in providing referrals to community and government resources
Timeline
Benefits Specialist II
City of Virginia Beach Department of Human Services
06.2023 - 11.2025
Benefits Specialist II
City of Norfolk Department of Human Services
01.2016 - 05.2023
Human Services Aide (Default Worker)
City of Norfolk Department of Human Services
11.2008 - 01.2016
High School Diploma -
Booker T. Washington High School
Some College (No Degree) -
Bryant & Stratton College