Krysteenah Graves
Emporia
Summary
Proven problem-solver and adept in time management, I excelled at Georgia-Pacific by enhancing safety and productivity. Trained peers, ensuring adherence to quality standards, and skillfully managed customer disputes at Allied Universal Security Services, boosting loyalty. My heavy lifting capability and attention to detail underpin my professional achievements.
Overview
4
4
years of professional experience
Work History
General Laborer
Toll Brothers
08.2023 - Current
- Operated machining equipment safely with team of operators.
- Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
- Complied with company and OSHA safety rules and regulations.
- Organized work to meet demanding production goals.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Receptionist
H&r Block
08.2022 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
General Laborer
Georgia-Pacific
07.2021 - 05.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Customer Service Representative
Allied Universal Security Services
12.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Greensville County High School
Emporia, VA06-2019
Skills
- Heavy lifting
- Problem-solving
- Time management
- Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of a rural community .
- Achieved raises and incentives by completing work on the POS saw with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 2 staff members.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Community Cleanup
- Mindfulness Practices
- I have a passion for photography and editing photos
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
General Laborer
Toll Brothers
08.2023 - Current
Receptionist
H&r Block
08.2022 - 10.2023
General Laborer
Georgia-Pacific
07.2021 - 05.2022
Customer Service Representative
Allied Universal Security Services
12.2020 - 05.2021
High School Diploma -
Greensville County High School
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