KWADWO Obodei
Henrico
Summary
Dynamic Utility Specialist with a proven track record at City Of Richmond Hill, showcasing expertise in water distribution and exceptional problem-solving abilities. Leveraged GIS applications for efficient utility management, achieving significant cost savings. Demonstrates strong collaboration skills and a commitment to environmental sustainability, enhancing service reliability and customer satisfaction.
Overview
2011
2011
years of professional experience
Work History
Utility Specialist
City Of Richmond Hill
- Played an active role in emergency response efforts related to utility incidents, minimizing potential damage and restoring normal operations swiftly.
- Achieved cost savings by identifying and eliminating redundant processes in utility management.
- Collaborated closely with engineers and technicians to design solutions that addressed unique challenges in utility management faced by clients across different industries.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Responded to emergency calls for utility repairs and troubleshooting.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Collected and disposed of trash and debris.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Performed monthly meter tests to determine functionality and reliability.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Repaired non-functioning meters and tested to verify operational status.
- Verified that all safety procedures were followed while working on utility systems.
- Performed regular monitoring of utility systems to confirm proper functioning.
- Maintained high standards of workmanship by adhering to industry regulations and company policies during installations, repairs, or maintenance tasks.
- Trained other personnel in proper maintenance and repair of utility systems.
- Generated required paperwork and records related to installation, maintenance and repair of utility systems.
- Assisted in training new hires on company procedures, safety guidelines, and job-specific tasks to ensure a consistent level of service quality across the workforce.
- Used Software to transfer collected data to company databases daily.
- Fostered a culture of continuous improvement within the team by actively participating in ongoing training sessions, workshops, or seminars related to industry developments and best practices.
- Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
- Mitigated potential hazards by promptly addressing any safety concerns identified during routine inspections or maintenance tasks.
- Inspected utility systems to confirm fully-functioning operation and to identify necessary repairs.
- Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.
- Tested utility systems for leaks, breaks, or other irregularities.
- Completed daily maintenance tasks in record time to maximize productivity.
- Improved service reliability by conducting routine maintenance and repairs on utility equipment.
- Installed underground pipes, conduits and other components of utility systems.
- Streamlined workflow processes by effectively managing inventory levels of equipment parts, tools, and supplies needed for daily operations.
- Delivered high-quality customer service by promptly responding to inquiries, addressing concerns, and providing updates on service restoration efforts during outages or other issues.
- Communicated with customers to address identified issues and provide updates on repairs.
- Minimized disruptions to customers'' services through careful planning and execution of maintenance tasks during off-peak hours when possible.
- Increased productivity by utilizing specialized tools and equipment for specific tasks such as trenching, drilling, or welding.
- Operated and monitored both high and low-pressure boilers and systems, pipes and gauges.
- Ensured customer satisfaction with timely response to service calls for power outages and other utility issues.
- Used and monitored computer energy management system with broad knowledge of typical system metrics and associated alarms, alerts and warnings.
- Reduced downtime by quickly identifying and troubleshooting issues with electrical systems, water lines, or gas pipes.
- Conducted energy audits to identify energy-saving opportunities.
- Completed projects ahead of schedule through efficient coordination with team members and external contractors.
- Educated customers to provide information on energy conservation techniques.
- Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.
- Installed piping and duct systems throughout intricate buildings with numerous rooms requiring different services according to industry standards and best practices.
- Documented system performance details, parts orders and service logs thoroughly and filed with appropriate record retention protocol.
- Maintained detailed records of all work performed, providing accurate documentation for audit purposes or future reference when troubleshooting issues.
- Participated in industry conferences and seminars to stay current on trends and developments within the utility sector, applying newfound knowledge to enhance service offerings.
- Ensured continuous improvement of utility services by implementing best practices and industry standards in daily tasks.
- Served as a subject matter expert and resource for colleagues, providing guidance on best practices in utility management.
- Increased workplace safety with thorough adherence to regulatory compliance measures and guidelines.
- Improved utility system efficiency by conducting regular inspections and maintenance tasks.
- Assisted in the development of training programs for new hires, ensuring a knowledgeable workforce in the utility sector.
- Established positive working relationships with vendors, negotiating favorable terms for contracts related to utilities supply and equipment procurement.
- Managed complex projects, coordinating with stakeholders to ensure timely delivery of services within budget constraints.
- Contributed to environmental sustainability initiatives by promoting energy conservation and waste reduction measures among clients.
- Enhanced customer satisfaction by promptly addressing service inquiries and resolving issues.
Sale Associate
JCPenney
03.2007 - 09.2010
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Education
Certification - Plumbing
Richmond Technical Institute
Richmond, VA04.2017
Bachelor Of Arts - Accounting And Finance
University of Ghana
Accra Ghana Wrst Africa09.2004
Skills
- Water distribution
- Electrical systems
- GIS applications
- Environmental monitoring
- Energy management
- Asset management
- Infrastructure planning
- System analysis
- Field inspections
- Stormwater management
- Wastewater treatment
- Utility mapping
- Advanced troubleshooting
- Power tool operation
- Construction
- Hand tool proficiency
- Electrical troubleshooting
- Lockout and tagout procedures
- Cleaning procedures
- Safety compliance
- Heavy equipment operation
- Grounds maintenance
- Equipment operation
- Product assembly
- Mechanical maintenance
- Plumbing repairs
- Basic repair skills
- Maintenance support
- Packaging assistance
Timeline
Sale Associate
JCPenney
03.2007 - 09.2010
Utility Specialist
City Of Richmond Hill
Certification - Plumbing
Richmond Technical Institute
Bachelor Of Arts - Accounting And Finance
University of Ghana
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