Kya Endreson

Primary point of contact for clients, addressing inquiries, and providing information about products and services.

Handling client complaints and issues, ensuring they are resolved promptly and effectively.

Work closely with other departments to ensure a seamless client experience.

• Engaged and partnered with business leaders to understand hiring requirements and formulate successful talent acquisition strategies to meet different needs
• Owned weekly, monthly and quarterly business-specific reporting on departmental and team hiring goals
• Brought in new candidates through special hiring events, online recruitment drives and in-person interview days

• Assisted Studio Manager leadership by providing daily direction and training of the sales associates
• Executed Lead Generation and Marketing strategies to increase sales and promote the health and wellness benefits associated with a healthy lifestyle
• Provided a warm and welcoming environment for members and staff by cultivating and maintaining strong relationships and sense of community

• Rode and competed in Dressage competitions both domestically and internationally
• Managed overall stable operations, including day to day operations of client relations and staff operations
• Served as an assistant dressage rider/trainer with expert experience in equine barn management and horse care
• Completed numerous continuing education courses designed to further leadership and training expertise from both a horse, client and staff perspective