Kyanna Smith

- Provide exceptional customer service by addressing inquiries and resolving issues related to internet, cable, and phone services.

- Utilize strong communication skills to guide customers through troubleshooting processes, ensuring a positive experience.

-Maintain up-to-date knowledge of products and services to effectively assist customers and promote additional services that

meet their needs.

- Collaborate with team members to streamline processes and improve overall customer satisfaction metrics

• Manage a variety of social media accounts, diligently creating and curating content to foster brand engagement
• Develop and implement innovative social media strategies, enhancing brand awareness across platforms such as Facebook, Instagram, and Twitter
• Monitor and analyze social media metrics, using data-driven insights to inform strategic decisions and optimize performance
• Collaborate with the marketing team to coordinate social media campaigns and promotions, ensuring timely interactions with followers

• Oversaw front office operations, managing communication channels to ensure seamless patient and insurance interactions
• Implemented treatment plans through comprehensive reviews and presentations to patients, managing records and appointment scheduling using Dentrix software
• Ensured financial accuracy through daily deposit balancing and credit transaction processing, maintaining an organized office environment

• Supervised daily operations in a remote setting, maintaining efficiency and productivity
• Designed and executed skill-enhancement training programs for the team, boosting service quality
• Implemented strategic customer service initiatives, resulting in improved client satisfaction and retention
• Collaborated with marketing on promotional campaigns, contributing to increased customer acquisition and revenue growth