Kyia Hill
Norfolk
Summary
Operations professional with deep understanding of optimizing team efficiency and streamlining processes to meet organizational goals. Proven ability to foster collaborative environments and drive results through strategic planning and execution. Adaptable and reliable, with strong leadership and conflict resolution skills valued by employers.
Overview
12
12
years of professional experience
Work History
Inbound Operations Team Leader
Target
07.2018 - Current
- Overseeing the efficient receipt and processing of incoming merchandise.
- Leading a team of employees who stock shelves, manage inventory accuracy, and ensure products are ready for sale on the sales floor.
- Prioritizing guest service and operational efficiency within the store's backroom operations.
- Work closely with the Executive Team Leader to manage workload, train team members, and maintain safety and compliance standards.
- Evaluate and recommend candidates for open positions and develop a guest-centric team.
- Establish clear goals and expectations and hold team members accountable to expectations; Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Maintaining database systems to track and analyze operational data.
- Ensure supplies are ordered timely and stocked.
- Manage daily operations, ensuring smooth workflow and timely completion of tasks.
- Generates reports detailing findings and recommendations.
- As a key carrier, follow all safe and secure training and processes.
- Address store needs (emergency, regulatory visits, etc.).
- All other duties based on business needs.
Scan Coordinator/Vendor Backup Receiver
Harris Teeter
02.2016 - 06.2018
- Maintained price accuracy, shelf tag accuracy, and sign program for the entire store according to Company standards.
- Executed price file maintenance and ensure that required scan accuracy % is achieved and maintained. Manually perform file maintenance when appropriate. Perform new load procedures when appropriate.
- Conducted aisle scans and MSI price check according to Company standards.
- Maintained history of scan errors and items not in system. Report this information according to standards.
- Informed management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
- Informed management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
- Verified shipment contents against purchase orders, ensuring accurate delivery of requested products.
- Managed relationships with various carriers to ensure timely pick-up and delivery of products while keeping costs low.
- Maintained detailed records of all received goods, providing accurate data for use in inventory audits and reporting purposes.
- Processed and scanned files into electronic databases.
- Reduced order discrepancies by thoroughly inspecting vendor deliveries for damage, missing items, and documentation errors.
- Maintained compliance with industry regulations by ensuring proper documentation of all received goods, including hazardous materials or perishable items.
Sales Associate
The Navy Exchange
10.2012 - 02.2016
- Ensured timely stock replenishment of merchandise within assigned areas of responsibility. Maintain inventory in accordance with prescribed levels.
- Set and verify planograms, validate that it obtains into SMU.
- Responsible for weekly ad execution, price cut, and bonus buys.
- Prepared merchandise for sales floor by pricing or tagging.
- Reviewed local competitor's ads and visit other stores to see what's in their assortment for local demographics as well as review their pricing compared to ours. Then utilize information for end caps and merchandize.
- Monitored sales activities to assist with Supervisor/Manager to ensure that customers receive satisfactory service and quality goods.
- Participated in product demos with vendors for merchandising purposes.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in performing various clerical, retail, and service functions.
- Partnered with Divisional to acquire marking prices and products for tent sales and other in-store events.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated customers on current promotional offerings and products using persuasive selling tactics.
Education
Some College (No Degree) -
Tidewater Community College
Norfolk, VAHigh School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.2009
Skills
- Teamwork and collaboration
- Time management
- Flexible schedule
- Problem-solving skills
- Multi-tasking strength
- Relationship building
- Decision-making
- Exceptional customer service
- Verbal/written communication
- Professional demeanor
- Adapt to diverse groups
- Team leadership
Accomplishments
- Future Leaders Award- Leadership training program that taught essential skills and techniques I needed in order to look at challenges from a different perspective and be a more effective leader
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Mentored two new sales associates and all where promoted less than 12 months.
- Supervised team of 50 staff members.
Timeline
Inbound Operations Team Leader
Target
07.2018 - Current
Scan Coordinator/Vendor Backup Receiver
Harris Teeter
02.2016 - 06.2018
Sales Associate
The Navy Exchange
10.2012 - 02.2016
Some College (No Degree) -
Tidewater Community College
High School Diploma -
Matthew Fontaine Maury High School
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