Open To Work
Kyla Browne-Andrews
Lynchburg
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Senior Claims Representative
Genworth Financial
08.2024 - Current
- Analyze complex claims, ensuring accurate assessments and timely resolutions.
- Drive operational efficiency by optimizing claims handling procedures.
- Consistently surpassed performance targets by 15%, playing a key role in driving the department's success and enhancing team productivity.
- Thoroughly examined policy documents and claim details, ensuring compliance with regulations and contributing to a reduction in compliance errors over six months.
- Provide empathetic customer service, guiding clients through complex claims processes.
- Spearhead operational improvements in claims handling, driving significant reductions in processing time.
- Guide clients through complex claims processes with empathy and professionalism.
- Skillfully resolved escalated issues, leading to an increase in customer satisfaction ratings and strengthened relationships through personalized follow-ups.
Administrator / Medical Appointment Scheduler
Women's Health Of Central Virginia
10.2023 - 08.2024
- Implemented reminder calls that successfully reduced no-shows by enhancing appointment adherence among patients in a busy clinic.
- Oversaw the management of 2,000+ electronic health records, ensuring accurate and up-to-date patient data for enhanced care delivery and operational efficiency.
- Streamlined patient information updates, significantly enhancing healthcare delivery efficiency and ensuring timely care.
- Provided empathetic assistance to patients, addressing concerns and facilitating smooth communication between clients and healthcare providers.
- Coordinated effectively with medical staff to optimize schedules, leading to improved patient care and increased operational efficiency.
- Transformed patient scheduling processes and optimized appointment slots, resulting in reduction in wait times and enhanced clinic efficiency through meticulous electronic health record management.
- Provided compassionate support to patients, resolving concerns and streamlining communication with healthcare providers, leading to increased patient satisfaction and improved care coordination.
Certified Rhythm Analysis Technologist
Biotelemetry Philips Inc.
08.2018 - 10.2023
- Proactively assisted physicians in accurately diagnosing and effectively treating cardiac and peripheral vascular disorders, enhancing patient care and outcomes.
- Expertly operated advanced testing machinery to obtain precise readings, streamlining processes in accordance with physicians' orders and enhancing patient diagnosis efficiency.
- Protected patients throughout tests by monitoring safety and notifying physicians of notable changes.
- Provided efficient ECG analysis to accurately interpret cardiac rhythms and dysrhythmias for over 500 patients, enhancing timely diagnosis and improving treatment strategies.
- Proactively identified life-threatening rhythm changes and implemented timely interventions, leading to successful patient stabilization and enhanced care outcomes.
- Cultivated strong relationships with patients, management, and clinical personnel, fostering a culture of respect and collaboration that enhanced teamwork and patient care outcomes.
- Quickly alerts inpatient staff to real-time changes in patient conditions, behaviors, and significant incidents, ensuring swift responses and enhancing patient safety.
Front Desk Agent/ Night Auditor
Sheraton Virginia Beach Oceanfront
09.2017 - 08.2018
- Welcomed guests with genuine friendliness, ensuring a smooth check-in experience that contributed to positive feedback and repeat visits.
- Compiled daily summaries of cash, check, and credit card transactions, providing crucial insights into the hotel's financial performance and aiding in strategic operational decisions.
- Accurately posted room charges and taxes to over 100 guest accounts daily, ensuring all transactions were accounted for and enhancing overall guest satisfaction.
- Delivered timely solutions and alternatives for customer issues, following up to gather feedback and ensure a 95% resolution rate within set deadlines.
- Managed guest check-ins, tracked revenue metrics, and reconciled financial transactions, ensuring accurate daily records and seamless shift transitions.
- Streamlined front desk operations and boosted guest satisfaction while ensuring accurate financial records and swiftly resolving discrepancies.
Education
High School Diploma -
E.C. Glass High School
Completed College Level Coursework -
Old Dominion University
01-2012
Skills
- Microsoft
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communications skills
- Leadership
Timeline
Senior Claims Representative
Genworth Financial
08.2024 - Current
Administrator / Medical Appointment Scheduler
Women's Health Of Central Virginia
10.2023 - 08.2024
Certified Rhythm Analysis Technologist
Biotelemetry Philips Inc.
08.2018 - 10.2023
Front Desk Agent/ Night Auditor
Sheraton Virginia Beach Oceanfront
09.2017 - 08.2018
Completed College Level Coursework -
Old Dominion University
High School Diploma -
E.C. Glass High School