Kyla Ross
Fredericksburg,VA
Summary
Dynamic and empathetic professional with experience in customer service, childcare, and team collaboration. Proven ability to create positive, safe, and nurturing environments while delivering excellent service, handling transactions, and adapting quickly to changing needs. Known for reliability, strong communication, and a quick learning mindset that consistently meets and exceeds expectations.
Overview
4
4
years of professional experience
Work History
Crew Member
Crumbl Cookies
Harrisonburg, VA
10.2025 - Current
- Prepared, baked, and decorated desserts to meet customer specifications and quality standards.
- Operated kitchen equipment efficiently while adhering to safety and sanitation protocols.
- Assisted in inventory management by tracking stock levels and replenishing supplies as needed.
- Provided exceptional customer service by addressing inquiries and ensuring positive dining experiences.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Before and After School Care Assistant
Fredericksburg Academy
Fredericksburg, Virginia
05.2023 - Current
- Assisted children in development of social, communication and problem-solving skills.
- Supervised children aged 4-12, ensuring a safe and nurturing environment.
- Maintained cleanliness of facility by wiping down surfaces, washing dishes, sweeping floors.
- Cared for children in institutional settings.
- Assisted in planning and preparing materials for art, science, and music activities.
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
Private Nanny
Anne Martin
Fredericksburg, Virginia
10.2022 - Current
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Provided supervision and guidance to ensure safety of children in all situations.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Dropped off and picked up children from school and extracurricular commitments.
Ice Cream Scooper
Blue Cow Ice cream
Fredericksburg, Virginia
03.2022 - Current
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
- Participated in team meetings to discuss sales targets, performance improvements, and customer feedback.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Organized merchandise on store shelves.
- Performed regular maintenance tasks such as cleaning floors and washing dishes.
- Processed telephone orders, reviewing and verifying information for accuracy.
Education
Associate of Applied Science - Psychology
Eastern Mennonite University
Harrisonburg, VA05-2027
Skills
- Safe food handling
- Infant care experience
- CPR/AED certified
- First aid certified
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Interactive communication skills
Timeline
Crew Member
Crumbl Cookies
10.2025 - Current
Before and After School Care Assistant
Fredericksburg Academy
05.2023 - Current
Private Nanny
Anne Martin
10.2022 - Current
Ice Cream Scooper
Blue Cow Ice cream
03.2022 - Current
Associate of Applied Science - Psychology
Eastern Mennonite University