Kyle Campbell
Amherst
Summary
Adaptable and detail-oriented professional with a solid background in customer service and automotive sales. Known for effective problem resolution and relationship-building, contributing to improved customer experiences and successful sales outcomes. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Safford Automotive Group
Amherst
06.2025 - Current
- Assisted customers in selecting vehicles based on preferences and budget.
- Conducted vehicle demonstrations to showcase features and benefits.
- Managed paperwork for vehicle sales and trade-ins efficiently.
- Handled customer inquiries and resolved issues promptly and professionally.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
Delivery Driver
Discount Truck Tires LLC
New London
06.2023 - 06.2025
- Delivered packages efficiently to various locations in a timely manner.
- Operated delivery vehicle while adhering to safety regulations and traffic laws.
- Communicated with customers to confirm delivery details and address concerns.
- Managed daily routes using GPS technology for optimal navigation.
- Loaded and unloaded packages, ensuring proper handling and care.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Automotive Parts Salesperson
Cunningham Brothers Auto Parts
Rustburg
07.2021 - 06.2023
- Assisted customers in identifying and selecting automotive parts for various vehicle models.
- Provided customer service to automotive parts customers, including answering questions about product features and availability.
- Created detailed reports on daily sales activity for senior management review.
- Negotiated pricing terms with customers, ensuring that both parties were satisfied with the outcome.
- Received and stocked incoming merchandise, arranging items in correct locations.
Retail Parts Manager
Heritage Honda
Parkville
10.2017 - 06.2019
- Managed inventory levels and ensured timely replenishment of parts.
- Coordinated with suppliers to source high-quality automotive parts.
- Led team meetings to communicate updates and address operational challenges.
- Conducted regular audits of all parts inventory, ensuring accuracy of records and proper stocking levels.
- Provided excellent customer service by responding promptly to inquiries and complaints regarding retail parts.
Shift Leader
AutoZone
Bel Air
02.2016 - 09.2017
- Supervised daily operations and ensured adherence to company policies.
- Resolved customer issues promptly to maintain service quality standards.
- Monitored inventory levels and placed orders for necessary supplies.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
GED -
Harford Community College
Bel Air, MD10-2018
Skills
- Vehicle sales
- Customer relationship management
- Inventory management
- Product demonstration
- Paperwork management
- Conflict resolution
- Effective communication
- Warehousing functions
- Conflict mediation
Languages
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
Safford Automotive Group
06.2025 - Current
Delivery Driver
Discount Truck Tires LLC
06.2023 - 06.2025
Automotive Parts Salesperson
Cunningham Brothers Auto Parts
07.2021 - 06.2023
Retail Parts Manager
Heritage Honda
10.2017 - 06.2019
Shift Leader
AutoZone
02.2016 - 09.2017
GED -
Harford Community College