Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Henderson

Fredericksburg

Summary

Dedicated service specialist bringing resourcefulness and strong background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction.

Come to work and make sure I and everyone around me goes home safely. Safety is a big key to what I do on daily basis

Overview

11
11
years of professional experience
2013
2013
years of post-secondary education

Work History

Plant/Service Specialist

Columbia Gas of VA
Fredericksburg
08.2019 - Current
  • Assisted customers with inquiries about gas service options and billing inquiries.
  • Processed service requests and scheduled appointments for field technicians.
  • Educated customers on safety protocols
  • Dig and fix underground leaks/damages
  • Lead a crew on everyday jobs/tasks
  • Respond to emergencies
  • Make fast decisions to get job done in a safe manor
  • Provided training to new staff members on the proper use of tools, equipment, supplies, processes. related to service operations.

Equipment Operator

Stafford county utilities
Stafford
08.2014 - 08.2019
  • Fixed water and sewer lines
  • Go out on emergency calls
  • Run a crew on a daily basis

  • Assisted in training new operators on equipment handling procedures.
  • Maintained cleanliness and organization of work area to enhance productivity.

Education

Stafford High School
Stafford, Virginia

Skills

  • Customer service
  • Service request processing
  • Safety protocol education
  • Emergency response

Computer based skills

  • Team leadership
  • Training new staff
  • Decision making
  • Problem solving
  • Time management

Timeline

Plant/Service Specialist

Columbia Gas of VA
08.2019 - Current

Equipment Operator

Stafford county utilities
08.2014 - 08.2019

Stafford High School

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Kyle Henderson