Kyle J. Cook
Chester
Summary
Dynamic Regional Director with expertise in multi-site operations leadership, enhancing patient care and driving operational efficiency across healthcare facilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Bon Secours Mercy Health
Richmond
08.2023 - Current
- Provide strategic and operational leadership for a network of healthcare facilities across the region.
- Oversee clinical operations, financial performance, and compliance to ensure alignment with organizational goals.
- Develop and execute strategies that improve patient access, operational efficiency, and service growth.
- Lead, mentor, and evaluate multi-site management teams, fostering professional development and high performance.
- Partner with executive leadership to drive continuous improvement initiatives and optimize patient outcomes.
- Oversaw daily operations for multiple healthcare facilities within the region.
- Collaborated with leadership to optimize patient care and operational efficiency.
- Implemented new policies to enhance compliance with healthcare regulations.
- Coordinated with cross-functional teams to streamline workflows and communication.
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
- Analyzed data to identify areas of improvement in processes or procedures within the region.
- Collaborated with cross-functional teams to ensure alignment between departments on regional initiatives.
- Negotiated contracts with vendors for goods or services used by regional operations teams.
- Developed relationships with customers in the region through frequent visits or calls.
- Conducted regular meetings with senior management to review progress towards goals and objectives.
Manager of Occupational Services
Beaumont Urgent Care
Allen Park
09.2021 - 08.2023
- Direct and oversee occupational medicine operations across multiple clinics.
- Partner with sales team to drive program growth, achieving consistent year-over-year revenue increases.
- Develop and implement strategies to expand occupational services and client partnerships.
- Report regularly on department KPIs, including sales, lead conversions, and financial performance.
- Conduct annual evaluations and professional development programs for direct reports, improving staff retention and engagement.
Lead Practice Manager
Beaumont Urgent Care
06.2021 - 09.2021
- Oversee day-to-day operations of 14 urgent care clinics, ensuring compliance, efficiency, and cost-effectiveness.
- Mentor and train practice managers, providing guidance to new and developing leaders.
- Collaborate with leadership to align operations with organizational goals and financial targets.
- Support clinics in exceeding patient satisfaction and financial performance benchmarks.
Practice Manager
Beaumont Urgent Care
06.2019 - 06.2021
- Managed daily operations for multiple urgent care sites, including scheduling, staffing, and financial oversight.
- Oversaw patient satisfaction initiatives, improving patient experience metrics.
- Utilized EPIC for high-level management functions and reporting.
- Managed P&L and inventory across multiple locations.
Emergency Medical Technician (EMT)
Twin Township Ambulance
New Lothrop
10.2014 - 07.2019
- Provide immediate emergency care to critically ill or injured patients in high-stress environments.
- Collaborate with EMT teams to deliver efficient, compassionate pre-hospital care.
Clinical Service Representative
Beaumont Urgent Care
02.2019 - 06.2019
- Triaged patients through vitals and initial assessments.
- Performed EKGs, injections, and assisted with X-rays.
- Maintained accurate patient documentation and supported clinical staff.
EMT / Dispatcher
McLaren Bay Region
Bay City
01.2018 - 02.2019
- Assisted callers in emergency and non-emergency situations, ensuring accurate dispatch.
- Operated Computer Aided Dispatch (CAD), 911vm, and ZOLL Data systems.
- Maintained county system status and utilized Microsoft Excel for billing and reporting.
Emergency Medical Technician (EMT)
Stat EMS
Flint
08.2013 - 12.2014
- Responded to 911 calls and provided critical emergency care in a timely manner.
Education
Paramedic Program - Student
Mobile Medical Response
Saginaw, MI08.2018
Emergency Medical Technician – Basic -
McLaren EMS Education
Flint, MI08.2013
BBA - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Regional & Multi-Site Operations Leadership
- Healthcare Business Strategy & Growth
- Staff Training, Mentorship & Development
- Occupational Medicine & Urgent Care Operations
- KPI Tracking
- Financial Management
- P&L Oversight
- Patient Satisfaction
- Quality Improvement
- Microsoft Office Suite
- EPIC
- Dispatch Systems
- Operational leadership
- Financial management
- Regulatory compliance
- Patient care optimization
- Customer relationship management
- Strategic planning
- Process improvement
- Vendor negotiation
- Team leadership
- Staff development
- Effective communication
Certification
- American Heart Association – Basic Life Support (BLS) Instructor
- Emergency Medical Technician (EMT)
- Ethics and Personal Leadership
Timeline
Regional Director of Operations
Bon Secours Mercy Health
08.2023 - Current
Manager of Occupational Services
Beaumont Urgent Care
09.2021 - 08.2023
Lead Practice Manager
Beaumont Urgent Care
06.2021 - 09.2021
Practice Manager
Beaumont Urgent Care
06.2019 - 06.2021
Clinical Service Representative
Beaumont Urgent Care
02.2019 - 06.2019
EMT / Dispatcher
McLaren Bay Region
01.2018 - 02.2019
Emergency Medical Technician (EMT)
Twin Township Ambulance
10.2014 - 07.2019
Emergency Medical Technician (EMT)
Stat EMS
08.2013 - 12.2014
Paramedic Program - Student
Mobile Medical Response
Emergency Medical Technician – Basic -
McLaren EMS Education
BBA - Business Administration
Southern New Hampshire University