Kyle Kline
Vinton
Summary
Dynamic Tow Truck Operator and Manager at Rainbow Forest Automotive & Towing, recognized for enhancing customer satisfaction and reducing response times. Expert in vehicle recovery and load securement, while effectively training employees and leading teams. Committed to safety compliance and quality assurance, ensuring optimal service delivery and minimal damage claims.
Overview
13
13
years of professional experience
Work History
Tow Truck Operator / Manager
Rainbow Forest Automotive & Towing
05.2012 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Lord Botetourt High School
Daleville Va05-2012
Skills
- Vehicle recovery
- Load securement
- Accident scene management
- Equipment maintenance
- Customer service
- Employee training
- Route management
- Conflict resolution
- Client communication
- Team leadership
- Safety compliance
- Time management
- Quality assurance
- Assisting customers
Timeline
Tow Truck Operator / Manager
Rainbow Forest Automotive & Towing
05.2012 - Current
High School Diploma -
Lord Botetourt High School
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