Kyle Reynolds
Gordonsville
Summary
Dedicated customer service professional with expertise in resolving concerns and driving satisfaction in high-pressure environments. Leverages technological proficiency and quick decision-making to manage customer interactions effectively. Committed to maintaining service quality while meeting tight deadlines.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Police Officer
Gordonsville Police Department
Gordonsville
06.2024 - Current
- Enforced laws and regulations to enhance community safety and uphold public order.
- Responded to emergency calls and provided assistance at incidents.
- Investigated crimes by gathering evidence and interviewing witnesses.
- Maintained accurate records of arrests and incidents to support effective law enforcement operations.
- Prepared comprehensive reports on incidents and arrests to ensure thorough documentation and facilitate legal processes.
- Conducted traffic stops and issued citations for violations.
- Participated in training sessions to improve skills and knowledge.
- Testified in court regarding conducted investigations.
Dispatcher
Smith County Sheriffs Office
Carthage
08.2023 - 06.2024
- Coordinated emergency response units for timely dispatch to incidents.
- Monitored communication systems for calls and radio transmissions, facilitating effective coordination during incidents.
- Maintained accurate logs of all dispatch activities and incidents, providing essential records for operational review.
- Entered, modified, and verified NCIC entries, ensuring accurate and timely information for law enforcement.
Customer Service/Freight Rep/Food Safety Specialist
Food Concepts
Lebanon
05.2023 - 07.2023
- Collect, Verify, Scan, and Input all Food Safety & Quality assurance data to meet OSHA and FDA standards of operation
- Executed data entry for Food Safety & Quality assurance, sales orders, shipping orders, and customer service support
- Creating reports daily for all incoming/outgoing sales, and shipping information for my client portfolio
- Delivered administrative and shipping clerical support for 32 parent companies, managing a client portfolio generating 7 figures monthly
- Facilitated effective communication between multiple shipping and processing hubs within and outside the company.
- Verify, Scan, and Input all training documents for all employees
- Verify accounts using office standard protocols before giving out any information
- Ensured accurate data entry for establishing new customer accounts
- Process data entry for refunds and return shipments of products.
- Provide assistance to others in the office with their work/customer overflow
Police Dispatcher
Lebanon Police
Lebanon
02.2023 - 03.2023
- Acted as the first point of contact for individuals in urgent need of assistance, often during moments of distress or confusion.
- Clarified caller's situation through active listening
- Ensured callers received appropriate emergency services based on their specific situations
- Dispatch patrol officers to calls for service
- Utilized police radios to communicate with officers in the field
- Monitor and record the location of on-duty police officers
- Maintained awareness of ongoing police activities through radio monitoring
- Perform driver's license and wanted-person queries
- Use computers and computer-aided dispatch
- Coordinated additional services to provide comprehensive support for officers in the field
Stay at Home Dad
Home
Brush Creek
01.2009 - 03.2023
- I don't love putting this on a resume, know it's not something most companies want to see... but it's my life's work.... Life gave my family lemons (our 2nd child being born disabled) and I made lemonade. I'm not ashamed of it (I can't say that's always been the case) and don't think it should be viewed as a negative
Head Teller
Liberty State Bank
Lebanon
01.2008 - 03.2009
- Trained new staff members to improve overall team performance
- Ensured financial integrity by balancing vault operations
- Performed audits on teller transactions for compliance
- Executed cash drawer counts at shift start, ensuring accuracy for daily transactions
- Take cash, checks, debit cards, and other payment forms from customers
- Answer account-related questions for customers
- Prepare specialized types of funds for customers, including savings bonds, traveler's checks, and money orders
- Exchange customers' money for foreign currency
- Place customer orders for checks and bank cards
- Electronically record every transaction during their shift
- Reconciled cash drawer at shift end, confirming financial accuracy and accountability
Correctional Officer
Rutherford County Sheriff's Department
Murfreesboro
03.2006 - 03.2007
- Enforced rules to maintain order and safety within the jail
- Prevented disturbances, ensuring a secure environment for staff and inmates
- Implemented progressive sanctions; supervised daily activities of jail inmates
- Monitored inmate behavior to ensure compliance with facility rules
- Tracked inmate movements to maintain security and ensure facility safety
Bank Teller
Bank of the South
Mount Juliet
09.2005 - 03.2006
- (worked this and advanced at the same time // both full-time)
- Process cash, checks, debit cards, and other payment forms from customers, facilitating seamless transactions
- Count drawer cash at start and end of shift to ensure accuracy and accountability
- Answer account-related questions for customers
- Prepare specialized funds for customers, including savings bonds, travelers checks, and money orders, enhancing customer service offerings
- Processed customer requests for foreign currency, enhancing travel readiness.
- Place customer orders for checks and bank cards
- Electronically record every transaction during their shift
Assistant Manager
Advance Auto Parts
Mount Juliet
06.2005 - 03.2006
- Managed inventory levels to align with sales forecasts and minimize stock discrepancies
- Facilitated commercial sales processes to enhance client relationships
- Engaged in retail sales activities to achieve sales targets
- Trained new employees on operational procedures to ensure smooth onboarding
- Prepared night deposit drops to secure daily cash flow
- Data entry of sales and goal calculations
Head Cook/Kitchen Manager
Sonic Drive-In
Carthage
09.2003 - 03.2004
- Preparing and cooking food orders to meet product quality standards
- Cooking on the grill
- Operating the fry station
- Measured and organized food ingredients to streamline cooking processes
- Assembled food items with specific toppings based on customer requests
- Packaging all menu items and checking for product quality and consistency
- Ensured cleanliness by washing dishes, wiping surfaces, and sanitizing food prep areas to uphold health standards
- Ensured accurate order taking to enhance customer satisfaction
- Crafted custom beverages and desserts to enhance customer experience and satisfaction
Education
High school diploma -
Smith County High School
Smith County05-2005
Skills
- Communication skills
- Typing
- Phone etiquette
- Transcription
- Customer service
- Data entry
- Shift Management
- Security
- Computer Operation
- Clerical Experience
- NCIC
- De-escalation techniques
- Crime investigation
- Record keeping
- Crisis management
- Problem solving
Certification
- ARIDE
- Interdiction
Timeline
Police Officer
Gordonsville Police Department
06.2024 - Current
Dispatcher
Smith County Sheriffs Office
08.2023 - 06.2024
Customer Service/Freight Rep/Food Safety Specialist
Food Concepts
05.2023 - 07.2023
Police Dispatcher
Lebanon Police
02.2023 - 03.2023
Stay at Home Dad
Home
01.2009 - 03.2023
Head Teller
Liberty State Bank
01.2008 - 03.2009
Correctional Officer
Rutherford County Sheriff's Department
03.2006 - 03.2007
Bank Teller
Bank of the South
09.2005 - 03.2006
Assistant Manager
Advance Auto Parts
06.2005 - 03.2006
Head Cook/Kitchen Manager
Sonic Drive-In
09.2003 - 03.2004
High school diploma -
Smith County High School