Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kyle Waterman

LEESBURG,VA

Summary

I would say I am a hardworking person and a person who loves to help my fellow team members if they are having an issue. I value the customers of the store the same way where Im always available to help out if they have any questions. I do focus of customer service trying to get them the best quality in the shortest amount of time, making sure they know their time is valued and to make sure they feel welcomed when in the store.

I would also say Im a hard worker who also prioritizes being clean and stays up with the health code to minimize the risk to myself, team members and the customers of the store.

I also have taught many new employees and know how to adapt to different learning styles making sure along the way, if they have any questions to simply go ahead and ask. I go into depth when I have to teach a new employee, but also try to not cover too much as I have found too much information can be overwhelming.

I would also say I have a strong technical understanding and know how to problem solve and fix technical issues with our technical systems that we have in place. If an issue is not able to be fixed in store I also know what steps to take to work around the issues at hand.

I would also say that Im extremely organized when it comes to delivery's when we order frozen and fresh fruit. I always follow FIFO pushing the oldest to the front and reorganize if something is not where it is supposed to be.

Overview

13
13
years of professional experience

Work History

Shift Leader

Southblock
11.2024 - Current
  • Trained and guided new staff members on company procedures and best practices to ensure company standards, food health and safety and guest experience.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Delegated cleaning tasks among my fellow employees.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • I've always made sure customer satisfaction is maintained through prompt and courteous service, addressing concerns immediately if they have any.
  • Closing shift summary reports for supervisor and communicated regularly on goals and progress.

Band Guitarist

Skomucon
01.2013 - Current
  • Collaborated with band members to develop and arrange original music.
  • Performed live shows, engaging audiences through the music we play be that covers or our own music.
  • We have conducted practice every saturday showcasing consistency and long term commitment.
  • Established strong relationships with venue managers to secure performances and enhance promotional efforts.

Education

Associate of Science - Computer Science

Northern Virginia Community College
Loudoun Campus

Skills

  • Positive attitude
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Training assistance
  • Safety processes and procedures
  • Staff development
  • Sales reporting
  • Rules enforcement
  • Equipment troubleshooting
  • Verbal and written communication

Accomplishments

When I was younger still full time being a band member in Skomucon before covid, we would often play many shows in the state and out of state. We won the Louden Youth Fest back in 2019 and played at some big known stages. Some of those being Sound stage in Baltimore, Tally ho in virginia and Cafe 611 in Frederick maryland.

Timeline

Shift Leader

Southblock
11.2024 - Current

Band Guitarist

Skomucon
01.2013 - Current

Associate of Science - Computer Science

Northern Virginia Community College
Kyle Waterman