Kyle White

Key Achievements

• Company Record Holder: Set and currently hold the all-time record for the highest-performing month in company history across all 43 store locations.
• Rapid & Sustained Turnaround: Engineered a financial recovery of the Lynchburg branch within the first 30 days—delivering its first profitable month in over a year—and maintained consistent month-over-month profitability throughout the entirery of my tenure.

Management & Operations

• Labor Efficiency: Consistently outperformed financial targets by maintaining labor costs 2% under the targeted goal through strategic scheduling and productivity management.
• Revenue Generation: Spearheaded local traffic-driving initiatives and sales strategies that resulted in sustained profitability and growth across multiple locations.
• Client Relations & Troubleshooting: Resolved high-level customer complaints and technical service issues, preserving brand reputation and increasing repeat business.
• Operational Leadership: Directed all daily operations including P&L management, time and labor compliance, and staff development to ensure "Gold Standard" performance.

Key Achievements

• Company Profit Record: Spearheaded operations to achieve the highest profit margin in organizational history across all branches.
• Rapid Turnaround Success: Currently leading a strategic recovery for a struggling branch, delivering a 4.7% profit increase and a 16% reduction in staff turnover within the first 30 days.
• Transition Leadership: Orchestrated the end-to-end takeover and operational transition of a new restaurant acquisition, ensuring brand alignment and seamless service continuity.

Management & Strategy

• Large-Scale Leadership: Direct and mentor a massive workforce of 120+ team members and a multi-tier leadership staff.
• Financial Oversight: Manage comprehensive budgets and business finances, implementing cost-control measures to maximize the bottom line.
• Operational Excellence: Supervise daily high-volume operations, ensuring rigorous standards in service, safety, and efficiency.
• Technical Oversight: Reduced operational downtime by personally troubleshooting commercial kitchen equipment and HVAC issues before escalating to external contractors.

Key Achievements

• Department Foundation: Architected and launched the organization’s first-ever Training Department, creating all foundational programs and standardized protocols from the ground up.
• Scalable Impact: Oversaw the corrective and developmental training for a total workforce of 150+ team members, ensuring 100% compliance with updated operational standards.

Leadership & Development

• Team Management: Managed a direct staff of 20+ trainers, delegating assignments and auditing training quality to ensure consistency.
• Leadership Pipeline: Developed and led the training curriculum for new leadership staff, successfully preparing them for management responsibilities.
• Onboarding Excellence: Standardized the base training for all new hires, reducing the "time-to-productivity" for incoming staff.
• Technical Oversight: Reduced operational downtime by personally troubleshooting commercial kitchen equipment and HVAC issues before escalating to external contractors.

• Critical Incident Management: Demonstrated decisive leadership and rapid decision-making during high-stakes critical incidents, ensuring the safety of staff and 100+ clients.
• Field Training: Served as a Field Training Officer, instructing new personnel on strict protocols, safety procedures, and legal compliance.
• Shift Command: Held primary responsibility for shift operations, managing a specialized team and a client population of 100+ in a high-security environment.
• Cultural Advocacy: Served as an active member of the BRRJA Morale Committee, collaborating with leadership to improve workplace culture and staff retention.