Kylee Jarvis
Cripple Creek
Summary
I have very good customer service skills, I am able to talk to people, and deescalate situations when necessary. I have always been able to develop personal relationships with customers easily. I do well at upselling and talking about products or policies when needed. I am able to operate a computer once shown the program. I am interested in a more career dedicated field.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Peking Chinese Restaurant
Wytheville
06.2019 - 01.2025
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Distributed food to service staff for prompt delivery to customers.
- Maintained inventory of office supplies and ordered new materials as needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Recognized by management for providing exceptional customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided end-user support including training on basic computer skills.
Education
Associates of Arts And Science - Science
Wytheville Community College
Wytheville, VA05-2024
Skills
- Task delegation
- Strong leadership
- Sales promotion
- Order accuracy
- Complaint handling
- Table management
- Reliability
- Attention to detail
- Organize supplies
- Relationship building
- Active listening
- High volume dining
- Customer service
Timeline
Waitress Supervisor
Peking Chinese Restaurant
06.2019 - 01.2025
Associates of Arts And Science - Science
Wytheville Community College