Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Cooper

Wirtz

Summary

Reliable and adaptable professional with experience in retail operations. Skilled in customer engagement and transaction processing, contributing to improved customer experiences and operational efficiency.

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Bridgewater Marina & Boat Rentals
Moneta, VA
05.2023 - Current
  • Assisted customers in selecting and renting boats to enhance overall satisfaction.
  • Managed daily inventory checks to maintain accurate stock levels of rental equipment.
  • Trained new associates on sales techniques and customer service best practices.
  • Processed transactions efficiently using point-of-sale systems to ensure smooth operations.
  • Resolved customer inquiries and issues promptly, fostering positive relationships and repeat business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.

Education

Associate of Science - General

Patrick And Henry Community College
Martinsville, VA
05-2026

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Cash register operation
  • Professional appearance
  • Retail store operations
  • Phone etiquette
  • POS system operations
  • Transaction processing
  • Policy and procedure adherence
  • Interpersonal and written communication
  • Independent judgement
  • Verbal and written communication
  • Data entry
  • Cash drawer balancing
  • Price tagging
  • Backroom organization
  • Returns and exchanges
  • Friendly and helpful
  • Reliable and responsible
  • Honest and dependable
  • Attention to detail
  • Organization
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Goal driven
  • Team cooperation

Timeline

Retail Sales Associate

Bridgewater Marina & Boat Rentals
05.2023 - Current

Associate of Science - General

Patrick And Henry Community College
Kylie Cooper