Results-driven professional with a solid background in managing coffee shop operations. Skilled in collaboration, time management, and decision-making, leading to improved customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Manager
7 Brew Coffee
Ashland
01.2026 - Current
Managed daily operations to ensure smooth coffee shop functionality.
Trained team members on customer service best practices.
Oversaw inventory management and supply ordering processes.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Recruited and hired qualified candidates to fill open positions.
Marketing Coordinator
Commonwealth Autism
Richmond
10.2024 - 01.2026
Managed social media accounts to enhance community engagement.
Assisted in developing promotional materials to support events and programs.
Collaborated with team members to develop strategic outreach initiatives.
Collaborated with internal teams to align and support departmental objectives.
Manager
Aroma's Coffee
Williamsburg
06.2023 - 06.2024
Managed inventory of coffee beans, syrups, and supplies to minimize waste and ensure availability.
Trained new baristas on drink preparation and customer service standards to enhance customer experience.
Implemented quality control measures to ensure consistent beverage quality.
Operated espresso machines and grinders to ensure quality drinks.
Prepared and served a variety of coffee beverages to customers.
Education
Some College (No Degree) -
Digital Media Marketing
Google Certification
Some College (No Degree) - Communications
Boise State University
Boise, ID
Skills
Product management
Inventory management
Quality control
Employee onboarding
Customer service
Espresso machine operation
Coffee brewing
Menu memorization
Decision making
Problem-solving
Time management
Clear communication
Affiliations
Coffee Shop Regular/ Writer, RVA Reading and Writing Group - 2024- Current Chalkboard Artist, Aroma's/ 7 Brew/ etc - 2023- Current