Kylie Young
Richmond
Summary
Dynamic Account Executive with a proven track record at Virginia Green Lawn Care Service, excelling in client relationship building and strategic selling. Achieved high client satisfaction through effective communication and successful contract negotiations. Skilled in account management and dedicated to fostering long-term loyalty while optimizing sales performance.
Overview
10
10
years of professional experience
Work History
Account Executive
Virginia Green Lawn Care Service
02.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
Registered Technician
Virginia Green Lawn Care Service
06.2022 - 02.2023
- Developed strong relationships with colleagues, fostering a collaborative work environment for enhanced productivity.
- Maintained a safe working environment by adhering to strict safety guidelines and promptly addressing potential hazards.
- Optimized herbicide usage by accurately calibrating equipment, reducing waste and environmental impact.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Reduced callbacks for reapplications due to thorough assessments of initial treatments, ensuring complete coverage and desired outcomes.
- Called customers 48 hours prior to doing a treatment to make sure they had plenty of time to know I was coming.
Server
Tulsi Indian Cuisine
10.2019 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Landscaper & Gardener
Manchester Gardening
04.2018 - 07.2021
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Prepared soil for planting and sowing.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Inspected gardens for pests, weeds and diseases.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
Kitchen Crew Member
Mellow Mushroom Pizza Bakers
05.2017 - 04.2018
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining areas, enhancing the overall customer experience.
- Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.
- Assisted in setting up and breaking down kitchen stations.
- Maintained composure and work quality while under stress.
Host
Crab Louies Seafood Tavern
09.2016 - 05.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Ice Cream Server
Cold Stone Creamery
02.2015 - 08.2016
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
Education
High School Diploma -
John Randolph Tucker
Richmond, VA05-2016
Skills
- Client relationship building
- Account management
- Relationship building and management
- Written and verbal communication
- Customer service
- Strategic selling
- Sales quota achievement
Accomplishments
My first year in sales I sold almost $900,000. Last year which is my second year in sales I sold a little over $1,300,000. I've also helped create training material for new hires.
Timeline
Account Executive
Virginia Green Lawn Care Service
02.2023 - Current
Registered Technician
Virginia Green Lawn Care Service
06.2022 - 02.2023
Server
Tulsi Indian Cuisine
10.2019 - 06.2022
Landscaper & Gardener
Manchester Gardening
04.2018 - 07.2021
Kitchen Crew Member
Mellow Mushroom Pizza Bakers
05.2017 - 04.2018
Host
Crab Louies Seafood Tavern
09.2016 - 05.2017
Ice Cream Server
Cold Stone Creamery
02.2015 - 08.2016
High School Diploma -
John Randolph Tucker
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