Kylin Smith
NORTH CHESTERFIELD
Summary
Dynamic Customer Service Supervisor at Food Lion with a proven track record in enhancing team productivity and customer satisfaction. Skilled in problem-solving and team leadership, I effectively resolved escalated issues and fostered collaboration across departments, driving service quality improvements. Proficient in software, I excel in multitasking and organization to achieve goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Food Lion
06.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
High School Diploma -
Virginia Commonwealth University
Richmond, VA06-2029
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Goal setting
- Proficient in [software]
- Team building and leadership
Accomplishments
I am regularly called out for my hard work, consistency at work, and reputation that I have upheld with the customers for over three years. If you have shopped in my store you have regularly seen me exceeding expectations and performing tasks of my own discretion without direction, and effectively listening and taking notes from those higher up than me without complaint, but still a firm knowledgeable hand in issue if needed, a reliable resource. I have been promoted from cashier, have been scouted from different jobs of services on multiple occasions, offered more promotions which I have denied, and capable of picking up the work others can't finish in time, with my own time to spare.
- Supervised team of 10+ staff members.
Certification
- Certified Customer Service Lead, FoodLion - Three Years+
Timeline
Customer Service Supervisor
Food Lion
06.2022 - Current
High School Diploma -
Virginia Commonwealth University
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