Jessica DeHart

• Assist the Team Lead with review of medical necessity failures and audits, authorization followup, billing questions, missed collection follow up and QA as

• Serve as the Concierge as needed.

• Serve as a “shadow guide” for new hires and be a resource for on the job training

• Interview patients at workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels

• Follow AIDET guidelines in all interactions with the patient

• Demonstrates excellent customer service

• Ensure charts are completed and accurate

• Verify all insurance and obtain pre-certification/authorization

• Calculate and collect patient liability amounts

• Ensure that all necessary signatures are obtained for treatments

• Answers any questions and explains policies clearly

• Process patient charts according to paperwork flow needs and established productivity standards

• Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions

• Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and demographical information with insurance and financial information

• Assign I-plans accurately

• Verify insurance benefits and determines pre-certification/authorization status via online or other resources.

• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible

• Conducted interviews with patients and family members and answered questions regarding insurance benefits.
• Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
• Liaised between patient, doctor and insurance provider to smooth claims processes.
• Identified healthcare resources and programs for patients unable to meet financial obligations.

• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

• Reconciled and corrected issues with financial records.
• Posted daily receipts and payments in accordance with corporate protocols.
• Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
• Provided support during audits by supplying requested documentation promptly and accurately.