Kyra Nguyen
Virginia Beach
Summary
Dynamic customer service professional with proven communication skills and adaptability. Experienced in managing salon operations and promoting services, ensuring exceptional client experiences.
Overview
1
1
year of professional experience
Work History
Receptionist/Manager
Lady Nails
Chesapeake
10.2025 - Current
- Provided exceptional customer service while warmly greeting clients.
- Answered phone calls, scheduled appointments, and managed salon calendar.
- Checked clients in and out, processing payments and transactions accurately.
- Maintained a clean and organized front desk and waiting area.
- Handled customer inquiries, complaints, and special requests professionally.
- Promoted salon services, products, and specials effectively to clients.
- Assisted with filing, record keeping, and inventory management tasks.
- Coordinated communication between clients and nail technicians to ensure efficient service.
Social Media Marketing/Communications
Clawpoint Security Collective
10.2025 - Current
- Turn attention into measurable growth through full-funnel, organic social campaigns featuring clear messaging, and high-quality creative.
- Plan and execute comprehensive content strategies, supported by structured editorial calendars.
- Manage short-form video production and creator partnerships to drive engagement and reach.
- Oversee social presence across Meta, LinkedIn, retargeting, and audience optimization.
- Develop community management frameworks and engagement playbooks to build brand loyalty.
- Deliver transparent reporting
- Help plan future events
Receptionist/Manager
Serenity Nails & Spa
Chesapeake
11.2024 - 08.2025
- Supervised and scheduled staff to ensure smooth daily operations.
- Handled customer inquiries and resolved complaints professionally.
- Managed inventory, ordering, and product supplies.
- Implemented salon policies and ensured compliance with health and safety regulations.
- Promoted salon services and marketing initiatives to attract new clients.
- Set performance goals and conducted staff evaluations.
Education
Physical Therapy Assistant
Tidewater Community College
Norfolk, Virginia, VA06-2027
Landstown High School
Virginia Beach, VA06-2025
Skills
- Customer service
- Analytical thinking
- Task prioritization
- Public speaking
- Telephone etiquette
- Adaptability
- Communication skills
- Record keeping
- CPR certification
- Fluent in Vietnamese
- Activity coordination
- Social media engagement
- Paid social media management
- Content design for social media
- Completed 60 hours of volunteer experience, spanning multiple areas, demonstrating adaptability and strong community commitment
References
References available upon request.
Timeline
Receptionist/Manager
Lady Nails
10.2025 - Current
Social Media Marketing/Communications
Clawpoint Security Collective
10.2025 - Current
Receptionist/Manager
Serenity Nails & Spa
11.2024 - 08.2025
Physical Therapy Assistant
Tidewater Community College
Landstown High School