Kyris Roseboro
Newport News
Summary
For Service Now
Dedicated ServiceNow Developer/Administrator with 5+ years of work experience seeking a challenging and satisfying career, while having the chance to work with a progressive organization that offers opportunities to enhance my skills and synchronize my personal growth. Adept and efficient focused on maintaining reliable and consistent uptime figures all while resolving complex problems. Dedicated to providing business continuity through system availability. Skilled controller of hardware, software, and security services for businesses of all sizes.
For Sales
Sales professional with deep expertise in driving revenue growth and developing strong client relationships. Proven success in sales strategy implementation, team leadership, and fostering collaborative environment. Strong negotiation skills, adaptability, and focus on delivering impactful results. Known for reliability, effective communication, and ability to thrive in dynamic markets.
Overview
6
6
years of professional experience
Work History
ServiceNow Developer
Old Dominion University
Norfolk, VA
11.2022 - Current
- Perform system and application configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team
- Provides analysis of problems while working toward solutions to technical issues
- Complete development, configuration and workflow administration to support business processes in the platform
- Actively manages the life-cycle of the platform
- Developing system integrations and process automation within the ServiceNow instance and other Information Services applications
- Creating ServiceNow reports and dashboards
- Creating Custom apps through ServiceNow
- Remote
Lead Sales Associate
Top Tier Solar Solutions
Virginia Beach, VA
02.2024 - 04.2025
- Led sales team to exceed quarterly targets through effective performance coaching and mentorship.
- Developed and implemented strategic sales initiatives to enhance customer engagement and retention.
- Analyzed market trends to identify new business opportunities and drive product awareness.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Trained, coached, and mentored new sales associates for maximum performance.
ServiceNow Developer
Comcast
Philadelphia, PA
10.2020 - 10.2022
- Provided leadership and direction across the configuration management, integrations, incident management and support issues
- Designed and implemented below Service-Now Custom solutions Downstream Impact Assessment application for Applications and business Services to be used by the configuration Management team and Critical response team
- Proposed change functionality for better impact assessment by the Change approvers and Change governance board & historic report ability
- Changed management, workflow customization to accommodate the various compliance requirements
- Identified and Implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management.
- Worked with Configuration management stakeholders to-identify and implement business requirements
- Responsible for Coordination with Command center and other stakeholders to continuously work on improving the processes and aligning to the best practices
- Remote
ServiceNow Developer
Dollar Tree
Chesapeake, VA
01.2020 - 02.2021
- IT Service Management and IT Infrastructure Library in ServiceNow
- Incident management, change management, problem management, configuration management, asset management, and other ServiceNow applications
- Database view, scripted REST API, inbound and outbound API, UI scripts, business rules, widget, and other ServiceNow Applications
- Global and scoped glide components, including GlideRecord, GlideAggregate, GlideSystem, and GlideDateTime
- Workflow configuration, scheduled task, service watch, and other ServiceNow automation and orchestration features
- Working with SNOW SME, built and engineer solutions that add value to the IT Service Management organization
- Implementation of ServiceNow core modules and applications
- Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow
- Remote
Education
IT Security
Bryant & Stratton University
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Udemy
VA Life, Annuities And Health Insurance Producer License
Newport News, VASkills
- Java JavaScript HTML ITIL ITSM ITBM ITOM Zoom MS Office Suite AngularJs Bootstrap
- Experience in Leadership
- Quantitative Skills
- Training & Development
- Problem Solving
- Software Management
- Application Configuration
- Technical Troubleshooting
- Technical Support
- Operating Systems
- Database
- Cross-selling techniques
- Upselling strategies
- Customer retention
- Lead generation
- Sales planning
- Closing techniques
- Sales closing
- Performance management
- Team building
- Team leadership
Timeline
Lead Sales Associate
Top Tier Solar Solutions
02.2024 - 04.2025
ServiceNow Developer
Old Dominion University
11.2022 - Current
ServiceNow Developer
Comcast
10.2020 - 10.2022
ServiceNow Developer
Dollar Tree
01.2020 - 02.2021
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Udemy
IT Security
Bryant & Stratton University
VA Life, Annuities And Health Insurance Producer License