Kyung Yoo
Annandale
Summary
Experienced Wireless Retail Store Manager with a proven ability to lead successful teams in fast-paced mobile retail environments. Adept at achieving sales targets, enhancing customer loyalty, and streamlining operational processes. Skilled in guiding and developing team members, managing inventory levels, and implementing sales tactics to drive revenue growth.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
AT&T Portables
06.2023 - 07.2024
- Developed and maintained store policies and procedures.
- Supervised daily operations of the store, including staff scheduling, hiring employees, inventory management and customer service.
- Monitored store performance metrics including sales, profitability and customer service ratings.
- Coached and mentored employees to help them reach their full potential, resulting in a 25% increase in productivity.
Brand Ambassador
2020 Companies
09.2023 - 01.2024
- Assisted launch of first ever Samsung retail store in Tyson’s.
- Greeted and educated customers on Samsung’s mission, products and services.
- Sold the most number of total devices, including accessories.
Traffic Control Technician
Wells + Associates
03.2023 - 05.2023
- Conducted surveys of road conditions, traffic flow, and other factors related to the operation of a traffic control system.
- Compiled data for various reports on traffic flows and related information for use by engineering staff.
- Monitored daily traffic conditions to ensure safe and efficient operation of signalized intersections.
Retail Store Manager
GP Mobile | T-Mobile Premium Retailer
08.2021 - 02.2023
- Managed two store locations and supervised up to 10 employees.
- Supervised daily operations of the store, including staff scheduling, hiring employees, inventory management and customer service.
- Monitored store performance metrics including sales, profitability and customer service ratings.
- Met and exceeded sales expectations monthly by an average of 20%.
- Obtained average rank of 60th place nationwide and invited to Winner Circle in 2022.
Assistant Manager
Bed Bath & Beyond
02.2017 - 04.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Cross-trained, certified and trained to work in all departments of store.
Education
Associate of Science - Biology
Northern Virginia Community College
Annandale, VA06-2026
Skills
- Team Leadership
- Problem-Solving
- Brand Presence
- Sales Growth
- Retail Operations
- Performance Monitoring
LANGUAGES
English
Korean Highly proficient
Timeline
Brand Ambassador
2020 Companies
09.2023 - 01.2024
Retail Store Manager
AT&T Portables
06.2023 - 07.2024
Traffic Control Technician
Wells + Associates
03.2023 - 05.2023
Retail Store Manager
GP Mobile | T-Mobile Premium Retailer
08.2021 - 02.2023
Assistant Manager
Bed Bath & Beyond
02.2017 - 04.2019
Associate of Science - Biology
Northern Virginia Community College
Similar Profiles
Evangelica MontoyaEvangelica Montoya
Administrative Officer at Handi-Can/ Pit Stop PortablesAdministrative Officer at Handi-Can/ Pit Stop Portables
John SmallsJohn Smalls
Market Director at Portables INCMarket Director at Portables INC
William WordenWilliam Worden
Laborer Operator at BnB PortablesLaborer Operator at BnB Portables
Jackie CreverJackie Crever
Insurance Agency Owner at Farmers Insurance AgencyInsurance Agency Owner at Farmers Insurance Agency
Drew HigginsDrew Higgins
Volunteer at Brothers Cricket ClubVolunteer at Brothers Cricket Club