L. Nicole PRICE
Newport News
Summary
To obtain a rewarding and challenging position within a company while enhancing my skills with the opportunity for continued growth and advancement.
Overview
8
8
years of professional experience
Work History
Owner/Operator
N & J Virtual Services
04.2023 - 07.2024
- Answer Inbound calls to assist members by scheduling Non Emergency Medical Transportation (NEMT)
- Easily manage stress, able to work under pressure, and adapt to adverse situations
- Resolve member NEMT issues such as ride reschedules, locating and scheduling alternative transportation providers, checking member benefit eligibility, and more
- Move from one call type to another using the Function Keys in the client's proprietary scheduling and contract management system
- Collaborate with various internal departments to address and resolve transportation and eligibility issues effectively
- Manage telephone communications with individual clients and travel agencies. Additionally, process telephone sales for both individual clients and travel agencies.
- Help clients with online bookings, answer booking questions, make changes, address website inquiries, and handle special requests.
- Provide information about MSC Cruises' products, services, and itineraries.
- Address any issues or concerns that may arise.
Outreach Assistant
The Focus Center
02.2021 - 05.2021
- Documented outreach sessions and student progress in the student information system
- Assisted students with identification of long and short-term goals, career plans, and college choices
- Provided outreach to students and developed linkages with public and private educational institutions
Receptionist
Tidewater Community College
09.2017 - 06.2018
- Greeted customers professionally and courteously, assessed their needs, and assisted them as necessary
- Monitored and authorized entrance and departure of employees, students, visitors, and other persons
- Maintained a clean and organized area
- Addressed questions or concerns regarding the institution
Assistant to the Dean of Students Services
Tidewater Community College
01.2017 - 06.2017
- Interacted professionally with college officers, faculty, staff, and students
- Confirmed Dean appointments via email or phone calls
- Managed and maintained student records
- Received and disseminated confidential mail and correspondence exercising discretion
Education
Associate of Science - Social Sciences
Tidewater Community College
Virginia Beach, VABachelor of Arts - Psychology
Norfolk State University
Norfolk, VAMaster of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA12.2023
Skills
- Data Entry
- Records Management
- Answering phone calls
- Appointments Setter
- Customer Service
- Front Desk Receptionist
- Microsoft Suite
Timeline
Owner/Operator
N & J Virtual Services
04.2023 - 07.2024
Outreach Assistant
The Focus Center
02.2021 - 05.2021
Receptionist
Tidewater Community College
09.2017 - 06.2018
Assistant to the Dean of Students Services
Tidewater Community College
01.2017 - 06.2017
Bachelor of Arts - Psychology
Norfolk State University
Master of Arts - Clinical Mental Health Counseling
Liberty University
Associate of Science - Social Sciences
Tidewater Community College
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