La-Tanga Peebles
Franklin
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Strongly consider me as your next diverse hardworking dependable and ready to work for you. Please say yes to me!
Overview
37
37
years of professional experience
1
1
Certification
Work History
Baker and Cake Decorator
Winn-Dixie Stores Inc.
Emporia
03.1997 - 04.2025
- Adhered to company policies regarding storage, handling and preparation of food items.
- Finished baked goods with glazes, icings and other toppings.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Provided customer service by answering questions about menu items or taking orders from customers.
Business Owner Operator
Faith First Flooring Owner Opertator
Raleigh
06.2015 - 12.2024
- Assessed quality and approved work before releasing to clients.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Formed and sustained strategic relationships with clients.
- Do home visits demonstrating and selling flooring that could be installed within a few days from the visit through Empire Today appointment scheduler along with finding my own leads and sales.
Retail Sales Associate Cashier
Belks Warehouse
Franklin
11.2020 - 02.2021
- Maintained current knowledge of store promotions to highlight sales to customers.
- Participated in periodic inventory counts as assigned by management.
- Resolved customer complaints or referred them to management for resolution.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Provided information about products and services to customers.
- Processed returns and exchanges according to company policies.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Scanned items and checked pricing on cash register for accuracy.
- Verified that all prices were accurate before ringing up purchases.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Offered customers carry-out service at completion of transaction.
- Maintained a clean and organized work area throughout the shift.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Counted and balanced cashier drawers.
- Assisted customers in locating items within the store.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- take credit card applications for customers
Assistant Manager Third Key Holder
Cato Fashions
Franklin
08.2020 - 01.2021
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assistant Secretary
halifax County School temporary job
Roanoke Rapids
12.2018 - 12.2018
- Managed data entry tasks for the office and maintained accurate records of activities.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets.
- basically assist with kids attending school daily coming or going home.
Car Salesperson
CarMax
Raleigh
02.2015 - 03.2015
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- sales as many ars as i can each month.
Cellphones Wireless Sales
AT&T
Durham
01.2015 - 02.2015
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- reach monthly goals of the sales of wireless plans and phones.
Cellphone
Verizon Wireless
Rocky Mount
08.2014 - 12.2014
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- sale as many cellphones lines monthly as possible.
Licensed Insurance Agent
senior life services
Roanoke Rapids
07.2014 - 11.2014
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Car Salesperson
white motors
Roanoke Rapids
01.2013 - 07.2014
- Adhered to standards of quality and service and industry regulations.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Conducted test drives for prospective buyers.
- Maintained records related to sales for store management.
- Maintained customer satisfaction by providing prompt, reliable service.
- Prepared merchandise for purchase or rental.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Computed purchases and received and processed cash or credit payment.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Researched local, state, and federal laws regarding auto sales regulations when necessary.
- Managed sales negotiations and financing options.
- Consistently exceeded quotas by pursuing and closing sales.
Sales Manager in Training
Clayton Homes Sales Center
Roanoke Rapids
02.2007 - 01.2013
- Implemented process changes to streamline sales department workflow.
- Collaborated with marketing team to create promotional materials for target customers.
- Executed strategic sales plans to expand customer base and revenue.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Customer Service Retail Wireless Industry
ABCPHONES
Roanoke Rapids
10.2005 - 02.2007
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Disclosed terms of sales with customers and reviewed sales with management.
- Developed and implemented sales strategies to increase diamond sales.
- Utilized effective sales strategies to meet monthly sales targets.
- Developed sales strategies to meet or exceed monthly sales goals.
- Documented sales transactions and prepared targets for future sales.
- Provided training and mentoring to junior sales staff on effective sales techniques.
- Monitored sales performance through analysis of sales reports and comparison shopping.
Certified Nursing Assistant II
Halifax Regional Medical Center
Roanoke Rapids
08.2004 - 12.2006
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Reminded patients to take prescribed medications or nutritional supplements.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Cleaned and sanitized patient rooms according to established protocols.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed patients for any changes in their physical or mental condition.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Distributed drinking water and nourishment to residents.
Cashier Customer Service Temp Christmas Help
Belks Dept Store
Roanoke Rapids
11.2004 - 12.2004
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided product information and answered customer questions.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
Account Executive Loan Officer
Beneficial Finance
Roanoke Rapids
08.2001 - 01.2003
- Reviewed loan agreements to confirm completeness and accuracy.
- Performed daily maintenance of loan applicant database.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Analyzed financial information of loan applicants to determine creditworthiness.
- Stayed abreast of lending regulations, industry trends and market rates.
- Approved or denied loan applications and explained reasoning behind decisions.
- Assisted customers with questions regarding loan products and services offered by the company.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Performed due diligence on prospective clients prior to extending credit.
- Developed and recommended personal or commercial loan packages for clients.
- Identified areas of improvement within the organization's lending processes and procedures.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Tracked and managed new leads and followed up on referral business.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Delivered high levels of customer service to facilitate smooth processes.
Finance Manager
National Cash Advance (Mckenzie Corporation)
Roanoke Rapids
10.1999 - 08.2001
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
Finance Manager
National Cash Advance
Roanoke Rapids
08.1997 - 07.1999
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Located and suggested loan packages that met client needs and priorities.
- Set up debt payment plans based on client credit, income and assets.
- Ensured compliance with federal regulations concerning consumer rights when dealing with delinquent accounts.
- Reviewed loan applications, verified income sources, and evaluated collateral value.
- Identified areas for improvement in the loan process and implemented solutions accordingly.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Assisted customers with understanding their options for refinancing existing loans.
- Provided guidance on legal requirements related to consumer protection laws governing loan products.
Loan Officer
American General Finance
Roanoke Rapids
07.1997 - 08.1997
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Performed daily maintenance of loan applicant database.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- telephoned customers nightly on delinquent accounts.
Retail Sales Third Key Holder
Cato's Clothing Retail
Henderson
03.1997 - 08.1997
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Encouraged team members to meet individual goals through coaching and motivation techniques.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Mentored newly hired staff in upselling techniques to improve sales.
- Delegated work to staff, setting priorities and goals.
- Managed stock levels to ensure availability of merchandise at all times.
- Partnered with store leadership team to learn and understand management processes and reports.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Researched out-of-stock items to find additional inventory in other store locations.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Loan Company Manager
National Finance Company
Roanoke Rapids
06.1997 - 07.1997
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared reports on employee performance and progress of projects.
- Recruited and hired qualified candidates to fill open positions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented initiatives aimed at improving operational efficiency within the workplace.
- Implemented quality control measures to uphold company standards.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Deli Bakery Baker Cake Decorator Co-Manager
Food Lion Deli Bakery
Roanoke Rapids
10.1994 - 01.1997
- Baked fresh bread and pastries for cafes and restaurants.
- Finished baked goods with glazes, icings and other toppings.
- Checked dough for proper consistency, adding more flour if needed.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Produced thorough, accurate and timely reports of project activities.
Chicken Thigh Deboner
Perdue
Lewiston
04.1994 - 10.1994
- Inspected product quality and removed any foreign material or defects before packaging.
- Cut large pieces of meat into smaller portions according to customer specifications.
- Removed skin from poultry using specialized deboning equipment.
Overlocker Seamtrist
Bibb, Inc.
Roanoke Rapids
02.1992 - 04.1994
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- my job was to hem hand towels and washcloths for production.
Telemarketer
Roanoke Rapids Telemarketing
Roanoke Rapids
05.1991 - 11.1991
- Greeted customers in a friendly, professional manner on the phone.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Developed relationships with customers to increase sales opportunities.
Textile Inspector
Carroll's Apparell
Roanoke Rapids
11.1990 - 05.1991
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Managed and resolved conflicts arising from inspection findings, negotiating between parties to achieve compliance.
- Positioned components, parts or materials for testing.
Newspaper Insertor
Roanoke Rapids Daily Herald
Roanoke Rapids
12.1990 - 03.1991
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Used hand trucks and forklifts to unload, load and transport items.
- inserted all parts of newspaper inclusive of Sales papers, coupons, and flyers to complete the full newspaper for delivery.
Cashier
Hardee's Restaurant
Roanoke Rapids
01.1990 - 02.1990
- Worked closely with front-end staff to assist customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Built and maintained productive relationships with employees.
- Answered customer questions and provided store information.
After-School Program Leader (work-Study)
North Carolina Central University, NCCU
Durham
08.1989 - 10.1989
- Resolved various situations to cultivate strong student and parent relationships.
- Led initiatives to promote diversity, equity, and inclusion within the program.
- Monitored student performance throughout the program duration.
House Cleaner
Helping Hands Cleaning Company
Roanoke Rapids
04.1989 - 08.1989
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Interacted pleasantly with clients and guests when performing daily duties.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Store Manager
Roanoke Rapids High School Decca
Roanoke Rapids
08.1988 - 01.1989
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- This was a volunteer program while in high school working lunch and one class period a day for a semester. We where the first class to open the school store.
Education
High School Diploma -
Roanoke Rapids High School
Roanoke Rapids 06-1989
Some College (No Degree) - Associate in applied science in Nursing RN
Halifax Community College
Weldon, NCSome College (No Degree) - spanish and Pyschology
North Carolina Central University
Durham, NCSome College (No Degree) - theology
Liberty Univerdsity Online
LynchburgSkills
- Customer service
- Sales techniques
- Client relationship management
- Supervision and leadership
- Leadership
- Conflict resolution
- Quality assurance
- MS office
- Time management
- Decision-making
- Basic math
- Marketing strategies
Affiliations
bowling, playing pool billiards, social media content creator, ministry and dancing.
Accomplishments
- clayton homes circle of excellence winner multiple years in a row 2009 through 2013.
Certification
- former licensed manufacturing homes salesperson.
- former nc licensed life insurance agent
- former licensed nc CNA II. (certified nurse assistant II)
Languages
spanish
Elementary
Timeline
Retail Sales Associate Cashier
Belks Warehouse
11.2020 - 02.2021
Assistant Manager Third Key Holder
Cato Fashions
08.2020 - 01.2021
Assistant Secretary
halifax County School temporary job
12.2018 - 12.2018
Business Owner Operator
Faith First Flooring Owner Opertator
06.2015 - 12.2024
Car Salesperson
CarMax
02.2015 - 03.2015
Cellphones Wireless Sales
AT&T
01.2015 - 02.2015
Cellphone
Verizon Wireless
08.2014 - 12.2014
Licensed Insurance Agent
senior life services
07.2014 - 11.2014
Car Salesperson
white motors
01.2013 - 07.2014
Sales Manager in Training
Clayton Homes Sales Center
02.2007 - 01.2013
Customer Service Retail Wireless Industry
ABCPHONES
10.2005 - 02.2007
Cashier Customer Service Temp Christmas Help
Belks Dept Store
11.2004 - 12.2004
Certified Nursing Assistant II
Halifax Regional Medical Center
08.2004 - 12.2006
Account Executive Loan Officer
Beneficial Finance
08.2001 - 01.2003
Finance Manager
National Cash Advance (Mckenzie Corporation)
10.1999 - 08.2001
Finance Manager
National Cash Advance
08.1997 - 07.1999
Loan Officer
American General Finance
07.1997 - 08.1997
Loan Company Manager
National Finance Company
06.1997 - 07.1997
Baker and Cake Decorator
Winn-Dixie Stores Inc.
03.1997 - 04.2025
Retail Sales Third Key Holder
Cato's Clothing Retail
03.1997 - 08.1997
Deli Bakery Baker Cake Decorator Co-Manager
Food Lion Deli Bakery
10.1994 - 01.1997
Chicken Thigh Deboner
Perdue
04.1994 - 10.1994
Overlocker Seamtrist
Bibb, Inc.
02.1992 - 04.1994
Telemarketer
Roanoke Rapids Telemarketing
05.1991 - 11.1991
Newspaper Insertor
Roanoke Rapids Daily Herald
12.1990 - 03.1991
Textile Inspector
Carroll's Apparell
11.1990 - 05.1991
Cashier
Hardee's Restaurant
01.1990 - 02.1990
After-School Program Leader (work-Study)
North Carolina Central University, NCCU
08.1989 - 10.1989
House Cleaner
Helping Hands Cleaning Company
04.1989 - 08.1989
Store Manager
Roanoke Rapids High School Decca
08.1988 - 01.1989
High School Diploma -
Roanoke Rapids High School
Some College (No Degree) - Associate in applied science in Nursing RN
Halifax Community College
Some College (No Degree) - spanish and Pyschology
North Carolina Central University
Some College (No Degree) - theology
Liberty Univerdsity Online
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