Lacey Willis
Chester
Summary
Experienced employee ready to bring abilities to work both independently and in a team-based environment focused on optimizing performance of hiring and training needs of Residential Life and Housing. Over four years of professional experience hiring and training student staff workers in collaboration with our Selection and Development team for VCU Residential Life and Housing.
Overview
4
4
years of professional experience
Work History
Facilities Coordinator
VCU Residential Life and Housing
05.2022 - Current
- Coordinate and communicate effectively with residents, coworkers, contractors, and stakeholders to ensure well-maintained facilities of 10 on-campus residence halls
- Supervise a staff of 5-10 student workers
- Create extensive training materials for new student staff including documents, forms, and presentations
- Interview, hire, and train new student staff using platforms such as eRezLife, canvas, google forms, etc
- Collaborate with campus partners
- Work independently and in a team-based environment to quickly and creatively problem-solve issues
- Collaborate with other areas to share innovative ideas surrounding student staff supervision
Desk Coordinator
VCU Residential Life and Housing
05.2021 - 05.2022
- Supervise a staff of 150+ student workers
- Make bi-weekly schedules, piecing together designated employees availability to create a complete schedule
- Monitor and approve payroll hours
- Work independently on an on-call basis, answering calls to assist with a problem/question, coordinate immediate solutions, and delegate staff breaks
- Coordinate regular meetings for employees
- Communicate effectively with immediate team as well as other staff within the department to problem solve issues both in writing and verbally
- Utilize softwares such as WhenToWork, Google suite, and Microsoft systems
- Anticipate potential problems and brainstorm proactive solutions, independently and with the Desk Ops team
- Things to mention: interviewing, hiring and training new staff, any PowerPoints you made or trainings you led, how many people you supervised, committee work, new ideas for student staff selection that you contributed to, experience using eRezLife, working with campus partners
Education
B.A. - Gender, Sexuality, and Women’s Studies
Virginia Commonwealth University
Richmond, VA05.2021
Skills
- Verbal and written communication
- Google Suite proficient
- Time management
- Administrative support
- Creative problem solving
- Organizational skills
- Interpersonal skills
Timeline
Facilities Coordinator
VCU Residential Life and Housing
05.2022 - Current
Desk Coordinator
VCU Residential Life and Housing
05.2021 - 05.2022
B.A. - Gender, Sexuality, and Women’s Studies
Virginia Commonwealth University
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