Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laci Cox

Virginia Beach

Summary

Dynamic Truck Dispatcher with proven expertise at McCoy Transport & Logistics in optimizing route planning and enhancing customer service. Skilled in data entry and load assignment management, I effectively resolved service issues, improving delivery efficiency and client satisfaction. Adept at utilizing technology to streamline operations and mentor team members for success.

Overview

11
11
years of professional experience

Work History

Truck Dispatcher

McCoy Transport & Logistics
Suffolk
06.2020 - Current
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Evaluated route plans to identify potential improvements in fuel consumption costs.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
  • Assigned loads to drivers based on customer requirements and availability.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Resolved any issues or problems that arose during transport operations.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Processed transportation orders and entered data accurately into the dispatch system.
  • Assisted in the development of policies and procedures to streamline dispatch operations.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Processed invoices, bills of lading and other documents related to truck dispatching.
  • Communicated with vendors regarding shipment status updates.
  • Maintained communication with drivers regarding routes, load information and delivery updates.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Provided customer service by responding to inquiries from customers regarding shipments.
  • Negotiated rates with third-party carriers for outsourced transportation needs.
  • Prepared daily work and run schedules.
  • Ensured all paperwork was completed accurately and in a timely manner.

Lead Over the Road Dispatcher

Hale Intermodal
Chesapeake
07.2014 - 03.2020
  • Advised personnel about accidents, weather conditions or other hazards.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Prepared daily work and run schedules.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Mentored junior team members and managed employee relationships.
  • Managed daily delivery and work schedules to maximize coverage.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Analyzed operational data to identify trends and areas for improvement.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Resolved customer complaints related to service issues or delays.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Received or prepared work orders.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Provided timely updates to customers regarding their orders or requests.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Assigned drivers to appropriate routes based on customer needs.

Education

Associate of Science - Business Management

Everest College
Miami, FL
05-2013

Skills

  • Route planning and dispatch operations
  • Data entry and scheduling
  • Customer service and delivery
  • Load assignment management

Timeline

Truck Dispatcher

McCoy Transport & Logistics
06.2020 - Current

Lead Over the Road Dispatcher

Hale Intermodal
07.2014 - 03.2020

Associate of Science - Business Management

Everest College

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