Lacy Gaither
Danville
Summary
Dynamic Assistant Manager with a proven track record at Kentucky Fried Chicken, excelling in customer service and team leadership. Enhanced operational efficiency through strategic process improvements, resulting in increased customer satisfaction. Skilled in staff training and conflict resolution, fostering a motivated team environment while ensuring compliance with safety regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arby's Restaurant
Raleigh, NC
09.2022 - 08.2024
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and developed team members on operational standards and customer service excellence.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Monitored food safety protocols to maintain compliance with health regulations.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Analyzed sales data to identify trends and recommend menu adjustments for profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Kentucky Fried Chicken
Knightdale, NC
09.2018 - 06.2022
- Assisted in daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new team members on menu items and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Collaborated with management to develop staff schedules aligning with business needs.
- Ensured compliance with health and safety regulations through regular inspections and training sessions.
- Resolved customer complaints effectively, improving overall dining experience and loyalty.
- Analyzed sales data to identify trends, informing strategies for promotional activities and menu adjustments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Science - Medical Coding And Billing
University of Phoenix
Tempe, AZSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Team building
- Recruiting and interviewing
- Policy enforcement
- Cost control
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
Certification
Serve safe certified
Timeline
Assistant Manager
Arby's Restaurant
09.2022 - 08.2024
Assistant Manager
Kentucky Fried Chicken
09.2018 - 06.2022
Associate of Science - Medical Coding And Billing
University of Phoenix