LADERA MARSHALL
Alexandria
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Human Resources Office Manager
Integrated Neurology Services
03.2022 - Current
- Provided guidance and support to staff on patient care management processes, enhancing overall team performance.
- Facilitated effective communication among physicians, nurses, and healthcare professionals to ensure comprehensive patient care.
- Organized and led regular meetings with clinical staff to discuss and implement strategies for improving patient outcomes.
- Developed collaborative relationships with external healthcare facilities to streamline referral processes.
- Contributed to the formulation and implementation of policies aimed at enhancing patient care services.
- Addressed and resolved customer complaints related to patient care promptly, maintaining high levels of satisfaction.
- Conducted performance reviews and offered ongoing coaching to staff to foster continuous improvement.
- Directed recruitment, hiring, and training initiatives to build a skilled and versatile workforce.
- Cross-trained employees in various roles to ensure adequate coverage and operational efficiency.
- Oversaw daily operations of the Infusion Suite, managing prior authorization requests and ensuring compliance.
- Managed Botox service operations, including the oversight of prior authorization processes.
- Coordinated the intake of medications from Specialty Pharmacies, ensuring timely access for patients.
- Conducted thorough job analyses to create accurate job descriptions and establish competitive salary structures.
- Boosted productivity levels by effectively managing office resources, supplies, equipment, and facilities.
Medical Assistant/Receptionist
One Care Medical - Internal Medical
09.2021 - 02.2022
- Perform various duties to include triage patients, taking vitals, gather medical history to document into the system
- Handle patient calls and faxes in a timely manner; process refills, answer questions, prior authorizations, patient education, schedule appointments etc
- Ensure all work areas and exam rooms are neat and clean and instruments are disinfected
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Performing insurance verifications prior to patient visits
- Performed injections, EKG’s, specimen collection.
Medical Assistant
Allergy & Asthma Canter Lorton
05.2021 - 08.2021
- Triage patients: Taking vitals, obtain detailed history
- Perform Allergy skin testing and administer allergy injections
- Performs intradermal testing and oral challenges as ordered by physician
- Performed Fend testing
- Provide patient education
- Handle patient calls and faxes in a timely manner; refills, questions, prior authorizations etc
- Answer calls & schedule appointments.
Front Desk Manager
Homewood Suites by Hilton Arlington
05.2019 - 05.2020
- Oversaw and supervised all duties performed by Front Office & Food & Beverage employees
- Maintained company policies, brand standards and programs
- Assisted with hiring of new staff and writing department schedules
- Lead coached and motivated employees
- Implemented new front desk procedures to ensure efficiency
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Developed lasting relationships with guests that built loyalty and drove hotel revenue
- Managed customer complaints and rectified issues to complete satisfaction
- Managed guest check-in and check-out procedures, reservations, and payments
- Act as Manager on Duty and handled and resolved guest issues to ensure guest satisfaction
- Planned and executed department meetings.
Front Desk Supervisor
Hyatt Place Arlington Courthouse
01.2018 - 05.2019
- Managed customer complaints and rectified issues to complete satisfaction
- Posted room charges such as food, liquor and telephone calls based on individual customer actions
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Assisted with end of month inventory
- Coordinate room assignments and preregister guest
- Assisted with scheduling
- Served food and beverage to guest
- Cooked meals for guest.
Front Desk Agent
Crowne Plaza Washington National Airport
01.2014 - 01.2015
- Checked guest in and out
- Handled cash and credit transactions
- Coordinate room assignments and preregistered guest
- Managed tour groups Assist other departments as required
- Coordinated with internal departments to handle wide range of guest needs
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
- Managed customer complaints and rectified issues to complete satisfaction
- Pleasantly answered phone calls and routed to proper guest or department.
Education
Bachelor of Science: Tourism Management -
The University of The West Indies
Associate of Science: Hospitality Management -
The College of The Bahamas - Nassau
Phlebotomy, EKG, Medical Assisting -
Metropolitan Institute of Health & Technology
Certification - SHRM Certification
University of Maryland Global Campus
01.2025
Skills
- Team Leadership
- Problem-solving skills
- Administrative support
- Customer Service
- Patient Care
- Critical Thinking
Timeline
Human Resources Office Manager
Integrated Neurology Services
03.2022 - Current
Medical Assistant/Receptionist
One Care Medical - Internal Medical
09.2021 - 02.2022
Medical Assistant
Allergy & Asthma Canter Lorton
05.2021 - 08.2021
Front Desk Manager
Homewood Suites by Hilton Arlington
05.2019 - 05.2020
Front Desk Supervisor
Hyatt Place Arlington Courthouse
01.2018 - 05.2019
Front Desk Agent
Crowne Plaza Washington National Airport
01.2014 - 01.2015
Associate of Science: Hospitality Management -
The College of The Bahamas - Nassau
Bachelor of Science: Tourism Management -
The University of The West Indies
Phlebotomy, EKG, Medical Assisting -
Metropolitan Institute of Health & Technology
Certification - SHRM Certification
University of Maryland Global Campus
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