Laila Fitz
Seaford
Summary
Detail-oriented and organized professional with extensive experience in office administration and customer service as a receptionist, combined with a strong background as a Certified Pharmacy Technician. Skilled in managing front desk operations, handling administrative tasks, and providing excellent customer support. Adept at processing prescriptions, maintaining inventory, and ensuring compliance with pharmacy regulations. Highly efficient, adaptable, and committed to delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Greg Garrett Property Management
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Utilized Microsoft Word and Excel to efficiently manage front desk operations.
Certified Pharmacy Technician, CPhT
Rite-Aid Pharmacy
12.2022 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Shift Manager RX
CVS Pharmacy
09.2021 - 12.2022
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Education
CPhT - Pharmacy
Pharmacy Technician University ( PTU )
Remote04.2023
High School Diploma -
York High School
Yorktown, VA06.2021
Skills
- Insurance Billing
- FDA and HIPAA Compliance
- Prescription Filing
- Time management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Front Desk Receptionist
Greg Garrett Property Management
06.2024 - Current
Certified Pharmacy Technician, CPhT
Rite-Aid Pharmacy
12.2022 - Current
Shift Manager RX
CVS Pharmacy
09.2021 - 12.2022
CPhT - Pharmacy
Pharmacy Technician University ( PTU )
High School Diploma -
York High School
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