Laila McNeish
Hampton
Overview
4
4
years of professional experience
Work History
Server
Paradise Ocean Club
Hampton
04.2026 - Current
- Addressed customer concerns with professionalism, contributing to high levels of guest satisfaction.
- Processed cash, credit card, and mobile payments accurately, supporting efficient transaction management.
- Ensured cleanliness and organization of dining areas, enhancing guest experience and compliance with company standards.
Merchandising Associate
Lowe's
Hampton
03.2026 - 07.2026
- Executed maintenance of store displays and merchandise per company planograms and standards to enhance visual appeal.
- Supported customers in locating products and addressing inquiries to improve shopping experience.
- Evaluated sales data to identify trends in customer purchasing behavior, informing inventory decisions.
Cashier
Royal Farms
Perry Hall
11.2025 - 02.2026
- Processed customer transactions accurately and efficiently at the register.
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
Medical Unit Secretary
Riverside Regional Medical Center
Newport News
12.2024 - 07.2025
- Coordinated communication among healthcare providers, patients, and families to facilitate timely and effective care delivery.
- Prepared patient charts for upcoming appointments or procedures, ensuring all required documents are included.
- Answered phone calls and efficiently directed inquiries to appropriate personnel or departments to enhance patient support.
- Managed inventory of medical supplies and equipment, ensuring timely restocking to maintain operational efficiency.
Crew Member
McDonald's
Hampton
10.2022 - 09.2023
- Delivered exceptional customer service in a fast-paced environment.
- Resolved customer complaints quickly and professionally to enhance satisfaction.
- Prepared food items according to established recipes and safety standards.
- Operated kitchen equipment and maintained cleanliness of work areas.
Education
High School Diploma -
Bethel High school
HamptonSkills
- Customer support
- Order management
- Time management
- Inventory management
- Microsoft and Epic proficiency
- Problem solving
- Team collaboration
- Communication skills
- Order preparation
- Food safety knowledge
- Document preparation
- Customer service
- Effective communication
- Adaptability
- Patient chart preparation
- Communication coordination
- Follow-up appointment scheduling
- Patient data confidentiality
Timeline
Server
Paradise Ocean Club
04.2026 - Current
Merchandising Associate
Lowe's
03.2026 - 07.2026
Cashier
Royal Farms
11.2025 - 02.2026
Medical Unit Secretary
Riverside Regional Medical Center
12.2024 - 07.2025
Crew Member
McDonald's
10.2022 - 09.2023
High School Diploma -
Bethel High school