Laila Otero
Chesterfield
Summary
High-achieving, amiable, responsible high school senior, currently pursuing certification as a medical assistant, seeking entry-level job in a hospital setting
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Host
Latitude Seafood Co. Chesterfield
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Babysitting
Tracy Wellman
05.2024 - Current
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
Host
The Flyin' Pig
02.2024 - 09.2024
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Advanced Diploma -
Manchester High School
Midlothian, VA 08.2021 - 5 2025
High School Diploma -
Chesterfield Technical Center
Chesterfield, VA 8 2023 - 5 2025
Skills
Team collaboration
Customer service
Telephone reception
Seating arrangements
POS software
Table assignment coordination
Awards
- Honor Roll
- Perfect Attendance
- National Technical Honors Society
Certification
Nationally Registered Certified Medical Assistant
Timeline
Nationally Registered Certified Medical Assistant
04-2025
Cardiopulmonary Resuscitation Certified
12-2024
Host
Latitude Seafood Co. Chesterfield
09.2024 - Current
Babysitting
Tracy Wellman
05.2024 - Current
Host
The Flyin' Pig
02.2024 - 09.2024
Advanced Diploma -
Manchester High School
08.2021 - 5 2025
High School Diploma -
Chesterfield Technical Center
8 2023 - 5 2025
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