Lakea T Jackson
Virginia Beach
Summary
Dedicated professional focused on contributing to organizational success through productivity and goal achievement. Proven track record of meeting and exceeding targets in fast-paced environments. Committed to continuous improvement and professional development.
Overview
21
21
years of professional experience
Work History
Licensed Insurance Agent
Geico
04.2023 - 08.2025
- Analyzed customer needs to deliver customized insurance solutions and coverage recommendations.
- Educated potential clients on insurance options and policy costs, enhancing decision-making.
- Collaborated with underwriters to secure favorable terms while mitigating company risk.
- Generated new business through targeted marketing campaigns, boosting lead generation.
- Retained clientele by reviewing policies regularly and advising on necessary adjustments.
- Established trust through transparent communication regarding coverages and exclusions.
- Delivered exceptional first-contact resolution rates for inquiries about premiums and billing.
- Promoted products using upselling strategies to maximize client benefits and satisfaction.
Customer Order Specialist
QVC
01.2019 - 01.2025
- Provided exceptional customer service, resolving issues promptly and professionally.
- Optimized inventory management processes to minimize delays and improve overall efficiency.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Collaborated with sales team to ensure seamless communication and accurate fulfillment of customer needs.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Assisted customers by walking through online ordering processes.
- Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
- Improved order tracking systems, resulting in increased transparency for both customers and internal teams.
- Exceeded performance targets consistently through dedication to quality service and attention to detail.
- Streamlined order entry procedures for improved accuracy and reduced processing time.
- Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
- Emphasized product specifications to meet customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Verified delivery schedules and processes.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Compliance Analyst
PRAGROUP, LLC
10.2014 - 03.2023
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Prepared documentation and records for upcoming audits and inspections.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Conducted gap analyses on existing controls systems, recommending improvements where necessary for increased effectiveness in maintaining regulatory compliance.
- Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
- Contributed to policy development, ensuring alignment with industry best practices and legal standards.
- Enhanced regulatory compliance by conducting thorough audits of internal policies and procedures.
- Reduced audit timeframes by optimizing compliance monitoring tools and techniques.
Machine Operator
Stihl, Inc.
01.2010 - 01.2014
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Reduced material waste by implementing precise cutting techniques and careful monitoring of machinery.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Improved product quality with thorough inspection and adjustment of machine settings.
Trace Agent
Fedex Ground
01.2005 - 01.2010
- Displayed excellent multitasking abilities during peak periods of workload while ensuring that each task was completed accurately.
- Boosted team productivity by collaborating with colleagues to share knowledge, resources, and best practices.
- Enhanced client satisfaction by efficiently resolving trace requests and providing timely updates.
- Demonstrated expertise in utilizing a range of resources to locate hard-to-find information related to asset tracing efforts.
- Strengthened client trust in our services through prompt response times for all inquiries and consistent follow-up on open cases.
- Developed strong relationships with clients through clear communication, professionalism, and a dedication to meeting their needs.
- Collaborated closely with management to develop strategies for addressing common roadblocks or challenges in tracing initiatives.
- Contributed to the overall growth of the company by identifying areas for improvement in trace agent workflows and offering constructive feedback.
- Increased success rates in locating assets by utilizing advanced investigative techniques and tools.
- Continuously sought opportunities to expand industry knowledge and stay current on emerging trends related to asset tracing and recovery.
- Maintained accuracy and attention to detail while managing high volumes of trace requests under tight deadlines.
Education
No Degree - Business
Tidewater Community College
Virginia Beach, VALicensed Cosmetologist -
Norfolk Vocational School
Norfolk, VA 01.2000
High School Diploma -
Tallwood High School
Virginia Beach, VA01.1997
Skills
- Excellent computer skills, proficient communication as well as organization skills, proficient with assuring company guidelines are followed, ability to perform work accurately and thoroughly, ability to pay attention to the minute details of a project or task also following a systematic method of performing a task, continual implementation of quality to demonstrate excellent service on behalf of the company, ability to be truthful and be seen as credible in the workplace, ability to make decisions or take action to solve a problem, as well as use thinking and reasoning to solve a problem, communicate oral and written clearly and concisely, excellent customer service skills
Timeline
Licensed Insurance Agent
Geico
04.2023 - 08.2025
Customer Order Specialist
QVC
01.2019 - 01.2025
Compliance Analyst
PRAGROUP, LLC
10.2014 - 03.2023
Machine Operator
Stihl, Inc.
01.2010 - 01.2014
Trace Agent
Fedex Ground
01.2005 - 01.2010
No Degree - Business
Tidewater Community College
Licensed Cosmetologist -
Norfolk Vocational School
High School Diploma -
Tallwood High School
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