Lakeihra Hopkins
Richmond
Summary
Results-oriented leader with a decade of experience in customer service and project management. Successfully led teams to exceed performance metrics, including a 30% improvement in onboarding efficiency and a 20% increase in customer satisfaction during critical staffing shortages. Proven ability to implement training programs and foster collaboration among cross-functional teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Brown & Root
Hopewell
05.2024 - Current
- HSE Manager: Leads safety initiatives, incident investigation, and environmental compliance.
- Project Manager/Leader: Manages specific project scopes and execution.
- Managed project delivery and oversaw construction and maintenance activities to meet timelines and quality standards.
- Site Manager: Oversees daily field activities, safety, and contractor coordination.
- Construction Superintendent/Foreman: Directs on-site construction work and teams.
- Defined project responsibilities to clarify roles and enhance accountability.
- Ensured adherence to safety protocols (HSE) and implemented loss prevention measures.
Team Leader
Brown & Root
Chester
08.2021 - 05.2024
- Led a team of 25 employees, providing guidance and support to ensure successful completion of projects
- Implemented communication strategies that enhanced collaboration and contributed to improved team productivity
- Led regular meetings with the team to discuss progress updates, address challenges, and provide guidance on project priorities
- Collaborated with cross-functional teams to identify process improvements and implement best practices
- Created performance metrics and tracked key indicators to assess individual and team performance effectively
- Developed and implemented training programs for new team members, resulting in reduced onboarding
- Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
- Developed relationships with key stakeholders to align goals and objectives across teams
Executive Head Supervisor
Fairfield inn Marriott
Richmond
04.2018 - 08.2021
- Supervised a team of 30 housekeeping inspectors, ensuring cleanliness and quality standards were met
- Implemented a new inspection checklist system to improve efficiency and accuracy in identifying areas for improvement
- Conducted regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness standards
- Monitored performance metrics such as room turnaround time, customer satisfaction scores, and cleanliness ratings to identify opportunities for improvement
- Addressed guest complaints or concerns related to housekeeping services promptly and effectively, ensuring high levels of guest satisfaction
- Compiled detailed reports on inspection findings with actionable recommendations for corrective measures
- Developed and delivered training programs for housekeeping staff on proper cleaning techniques and procedures
- Trained new hires on company policies, safety protocols, cleaning techniques, and customer service standards during orientation sessions
- Collaborated with the maintenance department to address any maintenance issues or repairs needed in guest rooms or common areas
- Collaborated with other departments such as front desk and engineering to coordinate special requests from guests or resolve issues that required cross-departmental cooperation
PCA Personal Care Assistant
Family Care
Richmond
03.2010 - 03.2018
- Monitored vital signs, promptly reporting changes to healthcare team to ensure timely interventions.
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
- Ensured clean, safe environment for patients by consistently sanitizing equipment and living areas.
- Managed meal preparation according to dietary restrictions and assisted with feeding
- Led team to successfully meet project goals, enhancing care coordination.
Education
Diploma -
Armstrong High School
Richmond, VA06-2007
Skills
- Construction management
- Manufacturing management
- Plant operations management
- Lean manufacturing practices
- Demand planning
- Quality assurance
- Compliance management
- HACCP compliance
- Operational planning
- Inventory management
- Inventory control
- Warehouse supervision experience
- Material handling equipment operation
- Mechanical troubleshooting
- Industrial equipment maintenance
- Microsoft Excel proficiency
- SAP software knowledge
- WMS proficiency
- Microsoft Office suite
- Microsoft PowerPoint proficiency
- Microsoft Outlook proficiency
- Data analysis
- Analytical skills
- Time management
- Team leadership
- Employee training
- Staff development programs
- Team collaboration
- Customer service
- Caregiving expertise
- Office administration
- Research laboratory skills
- Hand tools proficiency
- Onsite operations management
- HACCP compliance
- Industrial equipment maintenance
- Food packaging techniques",
Certification
- Pallet Jack Certification, 03/01/22, Present
- Forklift Certification, 03/01/22, Present
- Driver's License, 10/01/22, 09/01/29
- ServSafe
- First Aid Certification
- CNA
- Hazardous Waste Operations & Emergency Response Training
- CPR Certification
Languages
- Spanish
- English, Bilingual
- Spanish, Bilingual
Timeline
Manager
Brown & Root
05.2024 - Current
Team Leader
Brown & Root
08.2021 - 05.2024
Executive Head Supervisor
Fairfield inn Marriott
04.2018 - 08.2021
PCA Personal Care Assistant
Family Care
03.2010 - 03.2018
Diploma -
Armstrong High School