Lakeisha HARRISON-ROBINSON
RICHMOND
Summary
Highly motivated client service and operations worker with a skillset with delivering service excellence. Skilled in conflict resolution and problem-solving, resulting in a high probability of achieving Business goals.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Amazon
01.2023 - 06.2025
- The customer service associate required team members to maintain compliance with Amazon’s guidelines to conduct a fair analysis to ensure customer returns meet the quality guidelines of cleanliness, organization, product appearance, and market value.
- Analyze departmental returns and make the proper adjustments to the items to meet Amazon's guidelines.
- Conducted audits on items processed by associates and provided valuable feedback to associates that did not meet the requirements to pass the audits.
- Trained new hires in a classroom and production setting.
Client Services Expert
Capital One
01.2015 - 12.2017
- Processed fraud-related disputes and reviewed financial accounts, actively listening to understand and resolve issues promptly.
- Handled and documented fraud-related claims through a structured process.
- Conducted visual account audits including balance overview, claim status, recent transactions, rewards, tenure, and account usage to ensure accuracy.
- Conducted visual account audits such as balance overview, status of claims, recent transactions, Rewards, tenure, and account usage.
- Maintained positive tone to ensure high levels of customer satisfaction.
Cosmetics Manager
Ulta Beauty
01.2013 - 12.2015
- Tracked inventory, set expectations to achieve daily sales goals, recommended Ulta products and services, and supervised associate employees.
- Sold a variety of cosmetic products and services to customers, enhancing their shopping experience. and managed the Cash count of all retail registers.
- Facilitated store interviews to evaluate potential employees for various roles., and assisted with other departmental responsibilities as needed.
Education
High School Diploma - undefined
Highland Springs High School
RichmondSkills
- Excellence in Service
- Attention to Detail
- Data Analysis
- Problem Solving
- Fraud analysis
- Microsoft Office
- Customer satisfaction
- Financial Services
Timeline
Customer Service Associate
Amazon
01.2023 - 06.2025
Client Services Expert
Capital One
01.2015 - 12.2017
Cosmetics Manager
Ulta Beauty
01.2013 - 12.2015
High School Diploma - undefined
Highland Springs High School