LaKeisha Clark
Richmond
Summary
Detail-oriented Operations Support Analyst with expertise in streamlining processes and resolving complex billing issues. Proven ability to enhance revenue cycle performance through effective collaboration and attention to detail.
Overview
19
19
years of professional experience
Work History
Operations Support Analyst
Parallon
Ricmond
07.2016 - Current
- Supported end-to-end revenue cycle operations by monitoring claims, billing processes, and payment workflows to ensure timely and accurate reimbursement.
- Collaborated with patient financial services, coding, and billing teams to resolve account issues and streamline operational processes.
- Provided operational support for escalated billing or collections issues, coordinating with internal teams and external payers for resolution.
- Reviews patient accounts for accuracy prior to placement to outside collection vendors
Healthcare Customer Service Representative
Parallon
Richmond
07.2007 - 07.2016
- Delivered high-quality customer service to patients, providers, and insurance partners by responding to inquiries regarding billing, claims status, payment plans, and account balances.
- Resolved complex billing and insurance issues by reviewing EOBs, submitting corrected claims, and coordinating with payers to ensure accurate and timely reimbursement.
- Educated patients on financial responsibilities, benefits coverage, prior authorization requirements, and available assistance programs to improve understanding and reduce billing confusion.
- Processed payments, established payment plans, and documented all account activity in accordance with HIPAA and organizational compliance standards.
- Collaborated with billing, coding, and revenue cycle teams to identify discrepancies, prevent denials, and support clean claim submission.
- Monitored aging accounts and proactively contacted payers to reduce outstanding balances and improve overall revenue cycle performance.
Education
GED -
Adult Career Development Center
Richmond, VA01-2002
Skills
- Revenue cycle management
- Claim resolution
- Billing accuracy
- Payment processing
- EOB analysis
- Customer relationship management
Affiliations
Employee Engagement Committee
Timeline
Operations Support Analyst
Parallon
07.2016 - Current
Healthcare Customer Service Representative
Parallon
07.2007 - 07.2016
GED -
Adult Career Development Center