Lakena Scott
Lynchburg
Summary
Detail-oriented Unit Secretary skilled in patient communication and conflict resolution. Proven ability to manage front desk operations and facilitate effective communication among patients, families, and healthcare providers.
Overview
15
15
years of professional experience
Work History
Unit Secretary
Centra Health
Lynchburg
11.2025 - Current
- Prepared and organized files for easy access by medical team members.
- Directed phone inquiries to appropriate medical staff, ensuring timely responses.
- Managed the front desk area ensuring neatness at all times.
- Coordinated communication between patients, families, and healthcare providers to enhance clarity and understanding.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Supported nursing staff by scheduling appointments, ordering supplies, and preparing charts to streamline workflow.
Certified Nursing Assistant
Westminster Canterbury
Lynchburg, VA
03.2011 - Current
- Assisted residents with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents at all times.
- Participated in training sessions to improve caregiving skills and knowledge base.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
CNA, Float Pool
Centra Health
Lynchburg
06.2025 - 11.2025
- Assisted nursing staff with daily patient care activities and personal hygiene needs.
- Monitored vital signs and reported changes to the healthcare team promptly.
- Maintained cleanliness and organization in patient rooms and common areas.
CNA, Float Pool
Centra Health
Lynchburg, VA
10.2015 - 01.2019
- Assisted nursing staff with daily patient care activities and personal hygiene needs.
- Monitored vital signs and reported changes to the healthcare team promptly.
- Communicated effectively with patients to ensure comfort and understanding of care plans.
- Documented patient information accurately in electronic health records systems.
- Utilized electronic medical records system accurately to document all pertinent information.
Education
High School Diploma -
Heritage High
Lynchburg, VA06-2005
Some College (No Degree) - Certified Nursing ASS
Generation Solutions
Lynchburg, VASkills
- Documentation and recordkeeping
- Patient communication
- Incoming call management
- Call light responses
- Professional telephone etiquette
- Customer service
- Time management
- Task prioritization
- Conflict resolution
- Active listening
- Information retrieval
Accomplishments
Won Partner Caring Award, CNA OF THE YEAR
Timeline
Unit Secretary
Centra Health
11.2025 - Current
CNA, Float Pool
Centra Health
06.2025 - 11.2025
CNA, Float Pool
Centra Health
10.2015 - 01.2019
Certified Nursing Assistant
Westminster Canterbury
03.2011 - Current
High School Diploma -
Heritage High
Some College (No Degree) - Certified Nursing ASS
Generation Solutions