Lakeva A. Cathell
Chesapeake
Summary
Patient Service Representative with extensive experience at Patient First, specializing in billing and coding. Demonstrated ability in claims processing and maintaining HIPAA compliance, resulting in a 20% reduction in authorization delays. Proven track record of enhancing patient satisfaction through effective teamwork and streamlined workflows.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Patient First
Virginia Beach
03.2020 - Current
- Register and discharge 50+ patients daily with 100% accuracy, ensuring a positive patient experience.
- Verify demographic, insurance, pharmacy, and health information to maintain compliance and accuracy.
- Educate patients on billing policies and resolve coverage questions, improving patient satisfaction.
- Manage $5,000+ in daily cash transactions with zero discrepancies.
- Process and scan medical documents and office forms into EMR systems with accuracy and confidentiality.
- Answer incoming calls and route messages to appropriate clinical staff, ensuring efficient communication.
Medicaid Authorization Secretary
Optima Health / Sentara Health
Virginia Beach
07.2018 - Current
- Process 75+ Medicaid authorization requests weekly for behavioral health services (CMHRS/ARTS) in compliance with DMAS standards.
- Collaborate with providers, clinicians, and internal teams to resolve complex authorization issues, reducing turnaround delays by 20%.
- Created and revised job aids to improve workflow efficiency, now used across the department.
- Review medical documentation and claims to ensure payment accuracy and prevent duplicate billing.
- Provide clear communication to providers regarding authorization procedures, enhancing provider satisfaction.
Medical Document Reviewer
DOMA Technologies
Virginia Beach
04.2016 - 07.2018
- Reviewed medical records for missing documentation, physician notes, and compliance with healthcare regulations.
- Issued citations for incomplete records and conducted follow-up reviews to ensure corrections were made.
- Ensured all records were signed and compliant with healthcare documentation standards.
Education
Diploma - Medical Insurance Billing & Coding
Allen School
Brooklyn06.2013
Social Work -
Liberty University
Lynchburg, VAHealthcare Administration -
Stratford University
Virginia Beach, VASkills
- Billing and coding expertise (ICD-9, CPT, HCPCS)
- Claims processing and Medicaid approvals
- HIPAA regulatory compliance
- Electronic medical record systems (EMR)
- Microsoft Office Suite skills
- Customer service in patient registration
- Effective team collaboration
Awards
- Employee of the Year, Avis Budget Group, 2008
- Best Numbers, Avis Budget Group, 2007
- Most Improved Collector, Avis Budget Group, 2006
Timeline
Patient Service Representative
Patient First
03.2020 - Current
Medicaid Authorization Secretary
Optima Health / Sentara Health
07.2018 - Current
Medical Document Reviewer
DOMA Technologies
04.2016 - 07.2018
Diploma - Medical Insurance Billing & Coding
Allen School
Social Work -
Liberty University
Healthcare Administration -
Stratford University