Lakia King

Poised to contribute strong interpersonal, communication (verbal and written), organizational skills and experience to your organization in a front-line customer focused role utilizing skills such as:

• Superior customer service.

• Excellent computer and internet skills: Proficient with Microsoft word, Excel, Outlook, Agency Management System, Salesforce and related software to effectively complete a variety of tasks with reasonable speed and accuracy.

• Getting information: Observing, receiving, and otherwise obtaining information from all relevant sources.

• Interpersonal skills: Experienced at developing and maintaining professional relationships, superior at effectively responding to and resolving complex issues.

• Time management skills: Ability to prioritize, plan and organize daily work routines.

• Active learning: Understanding the implications of new information for both current and future problem-solving and decision-making. Ability to learn, apply and retain information.

• Strong attention to detail and active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

• Ability to research, resolve and interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.