Lakiesha Powell
Chester
Summary
Caring Mental Health Counselor with almost a year experience providing wide variety of individual, group and familial counseling techniques and intervention strategies. Proficient in preparing and maintaining detailed treatment records and reports. Strong background in treating clients with Major Depressive Disorders and Bipolar Disorder. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers. Skilled, compassionate Counselors with a Bachelor's degree and extensive background in client and family crisis counseling and issue resolution. Utilized strong communications and client advocacy skills to navigate complex and stressful situations. Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Evaluated treatment progress and adjusted treatment plans accordingly. Helped clients to identify and address substance abuse issues through individual and group therapy sessions. Educated clients to foster in-depth understanding of diagnosis or treatment. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mobile Crisis Worker
Proactive Behavioral Services
10.2023 - Current
- Improved client outcomes with comprehensive risk assessments, safety planning, and resource allocation.
- Enhanced crisis response efficiency by implementing new communication strategies and coordinating with relevant agencies.
- Managed high-stress situations calmly, effectively deescalating conflicts and addressing client concerns.
- Documented all client interactions and interventions.
- Utilized evidence-based practices to guide interventions and support the development of innovative approaches to crisis management.
- Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
- Performed verbal de-escalation to resolve crises.
- Conducted follow-ups with clients to determine need for extended assistance.
- Supported clients in developing coping skills.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Crisis Stabilization Specialist
Second Chances
06.2021 - Current
- Member of on-call emergency response team for crisis intervention within facility.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Devised and enhanced treatment strategies to promote continued progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
QMHP-A
Second Chances
10.2020 - Current
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Encouraged patients to discuss experiences in group and individual settings.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Observed and monitored client behavior and responses to treatment.
- Managed caseload of patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Material Handler
BRENCO
01.2020 - 05.2020
- Prevented load shifting or damage by using bracing and strapping techniques.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Monitored production schedule to keep proper amount of inventory on hand.
- Performed cycle counts and inventory control to accurately track product levels.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Transported inventory items to appropriate locations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Cashier/Manager
Race-Inn
07.2007 - 09.2013
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained store equipment, printers and fax machines.
- Managed overstocking, restocking and inventory control procedures during shift.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Issued receipts and processed refunds, credits or exchanges.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Greeted customers and helped with product questions, selections and purchases.
Education
Master of Science - Leadership
Grand Canyon University
Phoenix, AZ05.2022
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04.2020
Skills
- Case documentation
- Clinical interventions
- Adept at treatment and discharge planning
- Crisis handling
- Suicide prevention
- Individual and group counseling
- Treatment planning
- Decision Making
Certification
- Adult and Child CPR/First Aid, Second Chances Comprehensive Services, LLC - 10/14/2020-10/14/2022
Timeline
Mobile Crisis Worker
Proactive Behavioral Services
10.2023 - Current
Crisis Stabilization Specialist
Second Chances
06.2021 - Current
QMHP-A
Second Chances
10.2020 - Current
Material Handler
BRENCO
01.2020 - 05.2020
Cashier/Manager
Race-Inn
07.2007 - 09.2013
Master of Science - Leadership
Grand Canyon University
Bachelor of Science - Business Management
Grand Canyon University
- Adult and Child CPR/First Aid, Second Chances Comprehensive Services, LLC - 10/14/2020-10/14/2022
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