LaKisha Dickens
Newport News
Summary
Professional with high standards and results-driven approach, 20 plus years experience, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
27
27
years of professional experience
Work History
Office Manager
Dan's Heating & Air Conditioning
02.2004 - 12.2024
- Addressed customer concerns promptly, leading to increased satisfaction.
- Established streamlined procedures for document management for enhanced accessibility.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Office Secretary
Caring For Kids & Parents
06.1998 - 02.2004
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed filing system, entered data and completed other clerical tasks.
Education
No Degree - Practical Nursing
Thomas Nelson Community College
Hampton, VAHigh School Diploma -
Denbigh High School
Newport News, VA 06-1998
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Account reconciliation
- Credit and collections
Timeline
Office Manager
Dan's Heating & Air Conditioning
02.2004 - 12.2024
Office Secretary
Caring For Kids & Parents
06.1998 - 02.2004
No Degree - Practical Nursing
Thomas Nelson Community College
High School Diploma -
Denbigh High School
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