Lakisha Patterson
Richmond
Summary
Detail-oriented professional with expertise in inventory management, cleaning compliance, and customer relationship management. Proven ability to develop customized cleaning plans and ensure adherence to safety regulations.
Overview
16
16
years of professional experience
Work History
Owner
Fresh Lyfe Cleaning
North Chesterfield
04.2026 - Current
- Managed daily cleaning operations for residential and commercial clients.
- Oversaw inventory of cleaning supplies and equipment maintenance.
- Developed customized cleaning plans based on client needs.
- Ensured compliance with health and safety regulations during services.
- Ensured compliance with local, state, and federal regulations.
Customer Service Representative
Better Together
Petersburg
06.2022 - 03.2026
- Assisted customers with inquiries and product information.
- Maintained customer records in the company database.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Peer Support/ Customer Service
Exceptional Lives Behavioral Services
Chesterfield
11.2019 - 05.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Housekeeping Supervisor
Travel Inn Hotel
Petersburg
02.2017 - 08.2019
- Supervised daily housekeeping operations for guest rooms and public areas.
- Trained and mentored staff on cleaning techniques and safety protocols.
- Coordinated scheduling to ensure adequate coverage for all shifts.
- Conducted regular inspections to maintain cleanliness and quality standards.
Housekeeper
Rodeway Inn
Petersburg
09.2015 - 02.2017
- Cleaned guest rooms to maintain high standards of cleanliness and comfort.
- Organized laundry operations including sorting, washing, and folding linens.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
Front Desk/ Housekeeper
Howard Johnson Hotel
Petersburg
12.2010 - 07.2013
- Assisted guests with inquiries and provided exceptional customer service.
- Cleaned and maintained guest rooms to ensure high standards of hygiene.
- Maintained a professional appearance at all times while on duty.
- Followed detailed instructions from supervisors regarding specific cleaning procedures.
Education
Associate of Arts - Criminal Justice
University of Phoenix
08-2010
Skills
- Project management
- Inventory management
- Regulatory compliance
- Safety protocols
- Quality inspections
- Custom cleaning plans
- Service quality assurance
- Business planning
- Market analysis
- Strategic planning
- Program creation and implementation
- Customer relationship management
- Team coordination
- Staff training
- Problem solving
- Conflict resolution
- Relationship building
Education and Training
other
Timeline
Owner
Fresh Lyfe Cleaning
04.2026 - Current
Customer Service Representative
Better Together
06.2022 - 03.2026
Peer Support/ Customer Service
Exceptional Lives Behavioral Services
11.2019 - 05.2022
Housekeeping Supervisor
Travel Inn Hotel
02.2017 - 08.2019
Housekeeper
Rodeway Inn
09.2015 - 02.2017
Front Desk/ Housekeeper
Howard Johnson Hotel
12.2010 - 07.2013
Associate of Arts - Criminal Justice
University of Phoenix