Lakita Williams
Hopewell
Summary
Results-driven professional experienced in addressing challenges across diverse areas. Delivered meaningful contributions through strong problem-solving skills and a proactive approach. Focused on advancing organizational goals while leveraging interpersonal skills and effective time management.
Overview
12
12
years of professional experience
Work History
Surgical Coordinator
Virginia Urology
Richmond, VA
06.2025 - Current
- Coordinated surgical schedules to optimize patient flow and resource allocation.
- Collaborated with medical staff to ensure compliance with surgical protocols and standards.
- Managed patient communications regarding pre-operative procedures and post-operative care instructions.
- Developed and maintained electronic health records for accurate patient tracking and documentation.
MEDICAL RECEPTIONIST
Interventional Pain & Spine specialist
Chester, VA
03.2023 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients, healthcare providers, and insurance companies for seamless service delivery.
- Verified patient insurance, demographics, and health history to ensure accurate and up-to-date records.
- Assisted patients in completing medical forms and documentation to facilitate smooth clinic operations.
- Created streamlined systems for managing medical records, enhancing retrieval times for clinical staff.
FRONT DESK AGENT
IHG Army Hotels
Fort Lee, VA
10.2022 - 08.2023
- Welcomed guests at front desk to ensure a positive first impression.
- Coordinated room reservations and confirmed details of customers' visits to enhance their overall experience.
- Maintained accurate guest records, payments, and reservations using hotel management software to ensure effective service delivery.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Cultivated relationships with frequent guests through personalized attention to preferences, fostering loyalty and repeat business.
- Maintained an up-to-date knowledge of room rates and housekeeping schedules.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
Customer Service Manager (CSM)
Food Lion
Prince George County, VA
08.2014 - 02.2023
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted daily cash audits, ensuring accurate cash declaration while addressing customer complaints.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Counted and declared cash amounts during daily audits safe prepares loans handles any customer complaints.
- Led a team of customer service representatives, promoting a collaborative and supportive work environment.
Front Desk Manager
Residence Inn by Marriott
Chester, VA
05.2021 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to enhance guest experience and retention.
- Addressed guest complaints promptly, ensuring satisfaction and maintaining positive relationships.
- Coordinated room reservations and confirmed the details of the customers' visit prior to their stay.
- Maintained an up-to-date knowledge of room rates and housekeeping schedules.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Facilitated regular meetings to improve staff communication, fostering teamwork and operational efficiency.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Maintained balanced accounts by regularly verifying transactions and adjusting discrepancies. and ran daily reports to verify totals.
Patient Access Representative
Hopewell Health Care Center
Hopewell, VA
08.2018 - 08.2021
- Guided patients through admissions process by screening for eligibility to facilitate smooth entry into care.
- Preparing patient information for clinical staff, and answering patient questions.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained composure in stressful situations to effectively resolve patient concerns and enhance their experience.
- Delivered excellent customer service by actively listening to patient needs and providing tailored solutions to improve satisfaction.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Server/Bartender
Sedona Taphouse
Colonial Heights, VA
12.2018 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints professionally, ensuring customer satisfaction and loyalty.
- Trained new hires on restaurant standards and best practices, fostering a knowledgeable team environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables promptly to ensure a clean and welcoming dining environment for guests. to keep dining room and work areas clean.
Sales Associate
Rainbow Shops
Colonial Heights, VA
01.2019 - 08.2019
- Assisted customers in locating products and checked store system for inventory at other sites to fulfill customer needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to enhance store visual appeal and promote specific merchandise effectively.
- Evaluated sales personnel monthly, discussing target goals to enhance team performance.
- Conducted training sessions for new employees to ensure they understood company policies and procedures.
Education
High School Diploma -
Prince George High School
Prince George, VA06-2014
Skills
- Surgical scheduling
- Patient coordination
- Preoperative preparation
- Postoperative follow-up
- Insurance verification
- Medical office experience
- Team leadership
- Crisis intervention
- Effective communication
- Professional integrity
Timeline
Surgical Coordinator
Virginia Urology
06.2025 - Current
MEDICAL RECEPTIONIST
Interventional Pain & Spine specialist
03.2023 - 05.2025
FRONT DESK AGENT
IHG Army Hotels
10.2022 - 08.2023
Front Desk Manager
Residence Inn by Marriott
05.2021 - 08.2021
Sales Associate
Rainbow Shops
01.2019 - 08.2019
Server/Bartender
Sedona Taphouse
12.2018 - 12.2019
Patient Access Representative
Hopewell Health Care Center
08.2018 - 08.2021
Customer Service Manager (CSM)
Food Lion
08.2014 - 02.2023
High School Diploma -
Prince George High School
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Anywhere
- Visa Status: Authorized To Work: US for any employer