Lakita Williams
Hopewell
Summary
Results-driven professional experienced in addressing challenges across diverse areas. Delivered meaningful contributions through strong problem-solving skills and a proactive approach. Focused on advancing organizational goals while leveraging interpersonal skills and effective time management.
Overview
12
12
years of professional experience
Work History
Surgical Coordinator
Virginia Urology
06.2025 - Current
- Coordinated surgical schedules to optimize patient flow and resource allocation.
- Collaborated with medical staff to ensure compliance with surgical protocols and standards.
- Managed patient communications regarding pre-operative procedures and post-operative care instructions.
- Developed and maintained electronic health records for accurate patient tracking and documentation.
MEDICAL RECEPTIONIST
Interventional Pain & Spine specialist
03.2023 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients, healthcare providers, and insurance companies for seamless service delivery.
- Verified patient insurance, demographics, and health history to ensure accurate and up-to-date records.
- Assisted patients in completing medical forms and documentation to facilitate smooth clinic operations.
- Created streamlined systems for managing medical records, enhancing retrieval times for clinical staff.
FRONT DESK AGENT
IHG Army Hotels
10.2022 - 08.2023
- Welcomed guests at front desk to ensure a positive first impression.
- Coordinated room reservations and confirmed details of customers' visits to enhance their overall experience.
- Maintained accurate guest records, payments, and reservations using hotel management software to ensure effective service delivery.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Cultivated relationships with frequent guests through personalized attention to preferences, fostering loyalty and repeat business.
- Maintained an up-to-date knowledge of room rates and housekeeping schedules.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
Customer Service Manager (CSM)
Food Lion
08.2014 - 02.2023
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted daily cash audits, ensuring accurate cash declaration while addressing customer complaints.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Counted and declared cash amounts during daily audits safe prepares loans handles any customer complaints.
- Led a team of customer service representatives, promoting a collaborative and supportive work environment.
Front Desk Manager
Residence Inn by Marriott
05.2021 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to enhance guest experience and retention.
- Addressed guest complaints promptly, ensuring satisfaction and maintaining positive relationships.
- Coordinated room reservations and confirmed the details of the customers' visit prior to their stay.
- Maintained an up-to-date knowledge of room rates and housekeeping schedules.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Facilitated regular meetings to improve staff communication, fostering teamwork and operational efficiency.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Maintained balanced accounts by regularly verifying transactions and adjusting discrepancies. and ran daily reports to verify totals.
Patient Access Representative
Hopewell Health Care Center
08.2018 - 08.2021
- Guided patients through admissions process by screening for eligibility to facilitate smooth entry into care.
- Preparing patient information for clinical staff, and answering patient questions.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained composure in stressful situations to effectively resolve patient concerns and enhance their experience.
- Delivered excellent customer service by actively listening to patient needs and providing tailored solutions to improve satisfaction.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Server/Bartender
Sedona Taphouse
12.2018 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints professionally, ensuring customer satisfaction and loyalty.
- Trained new hires on restaurant standards and best practices, fostering a knowledgeable team environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables promptly to ensure a clean and welcoming dining environment for guests. to keep dining room and work areas clean.
Sales Associate
Rainbow Shops
01.2019 - 08.2019
- Assisted customers in locating products and checked store system for inventory at other sites to fulfill customer needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to enhance store visual appeal and promote specific merchandise effectively.
- Evaluated sales personnel monthly, discussing target goals to enhance team performance.
- Conducted training sessions for new employees to ensure they understood company policies and procedures.
Education
High School Diploma -
Prince George High School
Prince George, VA06-2014
Skills
- Surgical scheduling
- Patient coordination
- Preoperative preparation
- Postoperative follow-up
- Insurance verification
- Medical office experience
- Team leadership
- Crisis intervention
- Effective communication
- Professional integrity
Timeline
Surgical Coordinator
Virginia Urology
06.2025 - Current
MEDICAL RECEPTIONIST
Interventional Pain & Spine specialist
03.2023 - 05.2025
FRONT DESK AGENT
IHG Army Hotels
10.2022 - 08.2023
Front Desk Manager
Residence Inn by Marriott
05.2021 - 08.2021
Sales Associate
Rainbow Shops
01.2019 - 08.2019
Server/Bartender
Sedona Taphouse
12.2018 - 12.2019
Patient Access Representative
Hopewell Health Care Center
08.2018 - 08.2021
Customer Service Manager (CSM)
Food Lion
08.2014 - 02.2023
High School Diploma -
Prince George High School
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Anywhere
- Visa Status: Authorized To Work: US for any employer