Lana Ketch
Gloucester
Summary
Compassionate Director of Nursing dedicated to maintaining highest standards of nursing practices and policies. Excellent leader, mentor and recruiter, supporting staff and local community. Demonstrates strong working knowledge of regulatory compliance along with proven results in managerial role.
Overview
41
41
years of professional experience
Work History
Director of Nursing
Virginia Health Services
Gloucester
05.2020 - Current
- Led nursing staff in delivering high-quality patient care across facilities.
- Developed and implemented nursing protocols to enhance operational efficiency.
- Coordinated training programs to improve staff skills and knowledge in patient care.
- Managed budgeting and resource allocation for nursing departments effectively.
- Ensured compliance with state and federal regulations in healthcare practices.
- Collaborated with multidisciplinary teams to optimize patient outcomes and safety.
- Oversaw recruitment and retention strategies for nursing personnel in facilities.
- Fostered a culture of continuous improvement among nursing staff and departments.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Implemented changes needed to correct deficiencies found during government inspections.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Monitored development, implementation and updates of individualized care plans.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
Assistant Director of Nursing
Virginia Health Services
Gloucester
05.2018 - 05.2020
- Oversaw daily nursing operations and ensured compliance with healthcare regulations.
- Mentored nursing staff to improve clinical skills and professional development.
- Facilitated interdisciplinary communication among healthcare professionals for optimal patient care.
- Analyzed patient care processes to identify areas for improvement and efficiency gains.
- Responded promptly to inquiries from physicians, families, staff members, and other healthcare professionals.
- Collaborated with multidisciplinary teams to develop best practices for patient care delivery.
- Investigated incidents reported by staff members or patients and families.
- Provided leadership support during times of crisis or emergency situations.
- Provided guidance to department supervisors regarding clinical practice standards.
- Monitored development, implementation and updates of individualized care plans.
- Implemented changes needed to correct deficiencies found during government inspections.
- Assisted with recruitment and retention of nursing staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Licensed Practical Nurse
Virginia Health Services
Gloucester
08.1995 - 05.2018
- 1995-1998 Night shift LPN; promoting to Head Nurse of the Botetourt Nursing Unit providing medication and treatment administration with oversight of daily operation of the nursing unit.
- 1998-2002 Served as Skilled Care Coordinator-oversight of skilled care units working closely with IDT to ensure skilled services received under the direction of the Assistant Director of Nursing and Director of Nursing.
- 2002-2018 Managed Care Team-completing MDSs for transmittal to state ensuring accuracy of assessments to reflect resident care and to enhance facility reimbursement, monitoring and enhancing quality measures.
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Educated patients and families on health management and discharge instructions.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care.
- Maintained a clean and safe environment in accordance with infection control standards.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Performed physical assessments, including vital signs and health history documentation.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
Licensed Practical Nurse
Alpha Omega Health/ Wake Medical Center
Raleigh
11.1993 - 08.1995
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Educated patients and families on health management and discharge instructions.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care.
- Maintained a clean and safe environment in accordance with infection control standards.
- Provided emotional support to patients, fostering a compassionate care environment.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Performed physical assessments, including vital signs and health history documentation.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Conducted regular rounds to assess the status of assigned patients.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
Licensed Practical Nurse
Riverside Health Systems
Gloucester
07.1991 - 08.1993
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Assisted in patient assessments and documentation within electronic health record systems.
- Educated patients and families on health management and discharge instructions.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care.
- Maintained a clean and safe environment in accordance with infection control standards.
- Provided emotional support to patients, fostering a compassionate care environment.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Managed emergency situations promptly according to established protocols.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
Customer Service Manager
Roses Department Stores, Inc
Hayes
06.1984 - 06.1991
- Managed daily customer service operations in retail environment.
- Trained staff on effective communication and conflict resolution techniques.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Implemented new procedures to improve response times for customer issues.
- Monitored inventory levels to assist customers with product availability inquiries.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Associate of Science - Nursing
Rappahannock Community College
Glenns, Va05-2020
High School Diploma -
Gloucester High School
Gloucester, VA06-1986
Some College (No Degree) - Practical Nursing
Rappahannock Community College
Glenns, VaSkills
- Clinical leadership
- Regulatory compliance
- Nursing protocols
- Patient care assessment
- Staff development
- Healthcare operations
- Quality improvement
- Interdisciplinary collaboration
- Effective communication
- Clinical operations management
- Recruiting and hiring
- Quality assurance
Affiliations
- Bowling
- Crafting
- DIY projects
- Spending time with family
Accomplishments
- Certified Dementia Training Newsweek National Best Nursing Home Award for 3 consecutive years
- Assisted with leading a 2 star 181 bed facility to a 5 star overall quality during staffing challenges from Covid pandemic as well as Lead in the nation with Quality Reimbursement funding
- Successful VDH survey outcomes for current tenure as Director of Nursing
- Part of Bronze quality award winning facility
Timeline
Director of Nursing
Virginia Health Services
05.2020 - Current
Assistant Director of Nursing
Virginia Health Services
05.2018 - 05.2020
Licensed Practical Nurse
Virginia Health Services
08.1995 - 05.2018
Licensed Practical Nurse
Alpha Omega Health/ Wake Medical Center
11.1993 - 08.1995
Licensed Practical Nurse
Riverside Health Systems
07.1991 - 08.1993
Customer Service Manager
Roses Department Stores, Inc
06.1984 - 06.1991
Associate of Science - Nursing
Rappahannock Community College
High School Diploma -
Gloucester High School
Some College (No Degree) - Practical Nursing
Rappahannock Community College
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