Lance Taylor
Richmond
Summary
Dynamic Flatbed Truck Driver at Western Express, Inc. with expertise in load securing and route planning. Excellent Sales Associate at Ultimate Cycle recognized for exceptional customer service and effective communication skills, consistently enhancing client satisfaction.
Overview
8
8
years of professional experience
Work History
Flatbed Truck Driver
Western Express, Inc.
Richmond
02.2025 - Current
- Worked well with dispatchers to communicate route and schedule changes.
- Secured loads by using chains, straps, blocks or other appropriate methods as needed.
- Performed pre-trip and post-trip inspections on equipment.
- Utilized GPS navigation systems for efficient routing of deliveries.
- Recorded expenses and maintained receipts.
Product Specialist
Ultimate Cycle Discount Powersports
Powhatan
09.2022 - 12.2024
- Greeting guests entering and exiting establishment
- Being knowledgeable on Powersports products
- Helping guests find the right Powersports machine with excellent customer service
- Creating an experience for guests
Product Specialist
Redline Powersports
Colonial Heights
08.2021 - 09.2022
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Host/Cashier Team Lead
CM Chicken
Richmond
01.2021 - 08.2021
- Provided excellent customer service by anticipating customer needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Resolved conflicts between customers when necessary.
- Distributed menus to guests, led to tables and gave initial information about specials.
- Managed incoming calls during busy shifts.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Hazardous Material Handler
Bergman Brothers
Chesterfield
12.2018 - 03.2020
- Implemented strategies for minimizing environmental impacts resulting from the use or disposal of hazardous material.
- Developed clean-up and removal strategy for each individual case based on materials in question and available resources.
- Disposed of waste products generated from the handling of hazardous material according to established guidelines.
- Performed ventilation and entry operations to secure hazardous environment.
- Maintained a clean work environment by disposing of hazardous waste properly.
Sales Associate
Kids Footlocker
Chesterfield
08.2017 - 10.2018
- Greeting guests and assisting with questions
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Built and maintained relationships with peers and upper management to drive team success.
Education
CDL -
CDS Tractor Trailer Training
Chester, VA01-2025
Grade 12 -
Manchester High
Chesterfield, VA01-2018
Skills
- Product knowledge
- Load securing
- Route planning
- Customer service
- Sales strategies
- Effective communication
- Time management
- GPS navigation
- Tarping
- Trailer maneuvering
- Task prioritization
- Organizational skills
Timeline
Flatbed Truck Driver
Western Express, Inc.
02.2025 - Current
Product Specialist
Ultimate Cycle Discount Powersports
09.2022 - 12.2024
Product Specialist
Redline Powersports
08.2021 - 09.2022
Host/Cashier Team Lead
CM Chicken
01.2021 - 08.2021
Hazardous Material Handler
Bergman Brothers
12.2018 - 03.2020
Sales Associate
Kids Footlocker
08.2017 - 10.2018
CDL -
CDS Tractor Trailer Training
Grade 12 -
Manchester High