Lance D. Lunnen
Earlysville,VA
Summary
Proven leader in sales and customer service optimization, with a track record of streamlining processes and boosting efficiency at D&H Distributing. Skilled in relationship building and multi-tasking, exceeding sales targets through effective training and development. Demonstrates exceptional ability to connect with customers and drive repeat business, leveraging data gathering to meet and surpass objectives.
Overview
7
7
years of professional experience
Work History
HPE Sales Specialist
D&H Distributing
10.2023 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight SLAs consistently.
- Experience in quoting Aruba networking solutions, including switches and access points, often for large federal and ERate opportunities, with a solid understanding of product functionality.
- Strengthened relationships with HPE by maintaining open communication and collaborating to assist customers and resolve issues.
Associate Sales Representative
TD Synnex
04.2022 - 10.2023
- Performed effectively in self-directed work environment, managing day-to-day order and quoting operations.
- Communicated with vendors regarding back order availability, future inventory and special pricing.
- Met with existing customers to discuss business needs and recommend optimal solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding goals.
- Attended frequent sales meetings and trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
Inbound/Outbound Customer Service Representative
Concentrix
10.2021 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Asked fact-finding questions to determine customer needs and expectations.
- Educated customers on company systems, form completion, and access to services.
Deli Worker
Pennsylvania State University
01.2020 - 03.2020
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Opened new inventory and rotated stock by dates to maintain freshness.
Assistant Kitchen Manager
Troy's Philadelphia Style Hoagies
08.2017 - 01.2020
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as productivity strategies.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Pennsylvania State University World Campus
High School Diploma -
Albemarle High School
Charlottesville, VA05.2015
Skills
- Multi-tasking strength
- Training and Development
- Effective leader
- Sales Processes
- Relationship building
- Lead qualification
- Customer Service Optimization
- Data Gathering
Timeline
HPE Sales Specialist
D&H Distributing
10.2023 - Current
Associate Sales Representative
TD Synnex
04.2022 - 10.2023
Inbound/Outbound Customer Service Representative
Concentrix
10.2021 - 01.2022
Deli Worker
Pennsylvania State University
01.2020 - 03.2020
Assistant Kitchen Manager
Troy's Philadelphia Style Hoagies
08.2017 - 01.2020
Pennsylvania State University World Campus
High School Diploma -
Albemarle High School
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