Landa McCrady
Meadowview
Summary
Dynamic professional with a strong work ethic and integrity, experienced in enhancing customer satisfaction at Food Lion and Ryan's Family Steakhouse. Proven ability to train staff and implement strategies that improve service delivery. Skilled in point-of-sale systems and dedicated to providing exceptional customer service through patience and empathy.
Overview
12
12
years of professional experience
Work History
Cashier
Food Lion
07.2012 - 09.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Assisted in training new cashiers on operational procedures and customer interaction standards.
Sales Associate
Wilderness At The Smokies
06.2008 - 10.2009
- Enhanced customer experience by providing personalized product recommendations and support.
- Collaborated with team members to improve sales strategies and achieve monthly targets.
- Maintained accurate inventory records, ensuring product availability and efficient stock management.
- Trained new employees on policies, procedures, and effective customer interaction techniques.
Hostess Manager
Ryan's Family Steakhouse
04.2002 - 01.2004
- Supervised front-of-house operations, ensuring seamless guest experiences and efficient seating arrangements.
- Trained and mentored new host staff on customer service protocols and operational workflows.
- Developed and implemented strategies to enhance guest satisfaction scores through improved service delivery.
- Coordinated reservations and managed waitlists using restaurant management software to optimize table turnover.
Education
Paralegal Associate Degree - Paralegal Studies
International Correspondence School (ICS)
Scranton, PA05-1998
Certified Nursing Assistant
Virginia Highlands Community College
Abingdon, VA12-1988
No Degree - Business Management
Virginia Highlands Community College
Abingdon, VA04-1985
GED -
Patrick Henry High School
Glade Spring, VA04-1978
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Food Lion
07.2012 - 09.2014
Sales Associate
Wilderness At The Smokies
06.2008 - 10.2009
Hostess Manager
Ryan's Family Steakhouse
04.2002 - 01.2004
Paralegal Associate Degree - Paralegal Studies
International Correspondence School (ICS)
Certified Nursing Assistant
Virginia Highlands Community College
No Degree - Business Management
Virginia Highlands Community College
GED -
Patrick Henry High School